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  Public Ticket #2606888
Updating the plugin
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Comments

  • Arved Gintenreiter started the conversation

    Hi,

    Thanks for an amazing plugin!! Just two issues related to updates:

    First, it seems like when I install the plugin there is neither an auto-update option nor a one click update button. I always have to download the new version from your website. 

    Second, doing so, downloading from from your website, after installing the new version, wordpress still tells me that there is a newer version to be installed. See attachment. 

    Is there a fix to both of these issues?

    Thanks and best regards,

    Arved

    Attached files:  Sonaar screenshot.png

  •  388
    Max replied

    Hi

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  • Arved Gintenreiter replied

    Hi Max, Thanks for your reply. I don't give access to my wp-admin. What would you need to know? I am sure that I can provide you with the information needed. Best, Arved

  •  388
    Max replied

    Hi,

    Make sure that the plugin is activated by going to WP-Admin > MP3 Player > License Key.

    Then mMake sure that your website URL where you are using your plugin license is activated by going to https://sonaar.io/login and go to My Account > License Keys > Manage Sites. https://d.pr/i/SBPbz8

    Check if updates are working. Then you might have to clear your WP transient to clear the DB Cache. This is a bit advanced trick, but you can use plugin Transient Manager and look for Sonaar license.

    If it does not work, unfortunatelt, I will need temporary access to your dashboard so I can check whats wrong. You will be able to delete my access once that will be fixed.

    Thanks,


    Max from the Sonaar.io Crew

  • Arved Gintenreiter replied

    Hi Max, 

    Thanks for the detailed instructions. Will check and let you know. 

    Best,

    Arved

  • Arved Gintenreiter replied

    Hi Max, 

    Solved with your help, thanks! The license was activated for localhost for whatever reason. Now with the proper url added it works like a charm. 

    Have a great weekend.

    Best,

    Arved

  •  388
    Max replied

    Excellent! have a great day too!

    Thanks,


    Max from the Sonaar.io Crew