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Troubleshooting our Theme

I can't activate a plugin. Where is the license key ? Is it included with your theme ? Sometimes, plugins will ask you to enter a Licence Key or API Key. Well, you don't need a licence key or API key to activate it. The plugin will still work even if you don't have that licence key. The licence key or API key ...

When installing the theme it says "Are you sure you want to do this ? / the link you followed has expired" There are 2 different causes for this issue. If you are installing your theme from the WordPress theme dashboard, but get a message that says “Are you sure you want to do this OR the link you followed has expired ?”, mos ...

There are codes showing up on my page ? My site is broken! What's wrong ? Make sure that all the plugins are activated, in particular: WPBakery Page Builder (Formerly known as Visual Composer).

Facebook display an unwanted preview of my image and text. The easy way to manage the site preview that shows up on Facebook is the free plugin Yoast SEO. With this plugin, you will be able to display what you want onto the preview and it will help you to improve your site’s SEO.&n ...

How to optimize and speed up your website Here's an article about optimizing your website and make it faster. If you experience slow issue, this article is for you: Use the "Dynamic CSS into Static Stylesheet's" theme option. Our theme options and individual page ...

My audio tracks don't play but I can see the sticky footer player. What's wrong? The issue seems mostly related if you use a CDN (Content Delivery Network) or GoDaddy Shared Hosting (GoDaddy enable a CDN by default)The player shows up at bottom but it won't play any audio. This happens beca ...

Maximum execution time of 29 seconds exceeded in class-wp-image-editor-imagick.php Problem: If you get this error message when importing a theme demo:Maximum execution time of 29 seconds exceeded in /xxxxxx/wp-includes/class-wp-image-editor-imagick.php on line 366Solution: Add this piece of code in you ...

I'm using JetPack plugin. What should I know? We don't recommend that you use JetPack plugin. Read this article to know why.If you insist to use JetPack, it will cause an issue with the Ajax page loading. To fix the issue, see screenshot: https://d.pr/i/8wVCZY

The Music slider style has changed since I have updated Slider Revolution to v6.x When we update Slider Revolution from version 5 to version 6, the music slider provided by our demo content will be a bit altered. The perspective effect will be removed. How to reset the Perspective effect: Go to wp-ad ...

How to prevent a specific page to load with AJAX Sometimes you will be in a situation where a certain page does not load the first time (you must refresh it to loads it). In most cases, this issue is related to one of your third party plugins you are using in the page ...