Public Tickets
Elaine Lucia
MOBILE MENU Top Item won't link, ONLY sub-item links
Troubleshooting the Theme
Updated 2 days ago
3
Most recent comment from Elaine Lucia:PERFECT, thank you so much!This ticket is resolved...
Jonathan Barker
Downdown filter for Grid view in Gutenberg
MP3 Audio Player Plugin
Updated 3 days ago
2
Most recent comment from Alexandre Dubois:Hi Jonathan, You have to use shortcodehttps://sonaar.io/docs/add-audio-player-with-shortcode/
Giorgos
Plugin Crashed
General Help on the Theme
Updated 3 days ago
9
Most recent comment from Max:Please check this with your hosting support. this does not look related to our theme or plugins.
Dan
Tracklist/Miniplayer
MP3 Audio Player Plugin
Updated 6 days ago
2
Most recent comment from Alexandre Dubois:Hi Dan, This is not what you want?
dhuictz Tanzania
sample file for importing playlist using csv file
MP3 Audio Player Plugin
Updated 6 days ago
4
Most recent comment from Alexandre Dubois:Hi, I have attached the file.
Maik Hannich
PHP 8.3Closed
Troubleshooting the Theme
Updated 2 weeks ago
2
Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ...
Maik Hannich
X IconClosed
Troubleshooting the Theme
Updated 2 weeks ago
10
Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar?
Hector Gonzalez Sanchez
Digital Distortion Issues on Mobile Audio PlaybackClosed
MP3 Audio Player Plugin
Updated 3 weeks ago
6
Most recent comment from Max:You are welcome.
The Web Audio API, necessary for the Animated Audio Spectrum, may encounter issues depending on the mobile device. We hope these limitations will be addressed in future updates by the ...
Sterling Williams
My new client is having issues with reliable audio/sound player playbackClosed
General Help on the Theme
Updated 3 weeks ago
18
Most recent comment from Hector Gonzalez Sanchez:I'm experiencing a similar issue with audio playback on mobile devices. My website is running in a Hostgator server (Baby plan Shared Hosting). Everything is updated and smooth, using php 8.2 Al ...
Jeff Kanel
Updating Theme FailedClosed
Troubleshooting the Theme
Updated September 16, 2024 at 2:56pm
8
Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket.
hadi
sonaar_ts_shortcodeClosed
MP3 Audio Player Plugin
Updated September 11, 2024 at 12:16pm
2
Most recent comment from Max:Hi,I dont know im afraid.Perhaps check with chatGPT or a web developer to customize the code for your needs.
Mike
Playback issue after switching web hostClosed
MP3 Audio Player Plugin
Updated August 29, 2024 at 1:55am
3
Most recent comment from Mike:Hi Alexandre,Thank you for the prompt reply. I was using Google Chrome and the issue persisted even on google chrome on mobile, but just tested again on Chrome this evening and while the initial issue ...
Johnny Burke
New HostClosed
General Help on the Theme
Updated August 23, 2024 at 1:52pm
2
Most recent comment from Max:Hi,I recommend you check directly with Mindbodyspirit.fm support on how you can handle smooth transitions for your links/directories with them.
Greg Fry
download button not workingClosed
MP3 Audio Player Plugin
Updated August 15, 2024 at 6:09pm
3
Most recent comment from Alexandre Dubois:Hi Greg, Could you please provide me temporary access to your WP-Admin (WordPress dashboard), I will gladly check the issue you have.
To create an access:
Log in to your WordPress website using you ...
Tobias Hübner
extend it to the full template layout width without using JSClosed
Troubleshooting the Theme
Updated August 14, 2024 at 6:04pm
4
Most recent comment from Alexandre Dubois:Hello Tobias,Why? Is this solution not working? There may be other ways to achieve the same result. Elementor is a widely used tool. You can find plenty of advice on forums, Facebook groups, or Reddit ...