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Public Tickets

Jonathan Barker Expanded Sticky Player MP3 Audio Player Plugin   Updated 4 days ago   2 Most recent comment from Alexandre Dubois:Hi Jonathan, All sticky player options are at wp-admin>mp3 player>settings>sticky player Cash Perkins how to change image General Help on the Theme   Updated 1 week ago   6 Most recent comment from Alexandre Dubois:You are welcome Elaine Lucia MOBILE MENU Top Item won't link, ONLY sub-item linksClosed Troubleshooting the Theme   Updated 2 weeks ago   3 Most recent comment from Elaine Lucia:PERFECT, thank  you so much!This ticket is resolved... Jonathan Barker Downdown filter for Grid view in GutenbergClosed MP3 Audio Player Plugin   Updated 2 weeks ago   2 Most recent comment from Alexandre Dubois:Hi Jonathan, You have to use shortcodehttps://sonaar.io/docs/add-audio-player-with-shortcode/   Giorgos Plugin CrashedClosed General Help on the Theme   Updated 2 weeks ago   9 Most recent comment from Max:Please check this with your hosting support. this does not look related to our theme or plugins.   Dan Tracklist/MiniplayerClosed MP3 Audio Player Plugin   Updated 3 weeks ago   2 Most recent comment from Alexandre Dubois:Hi Dan, This is not what you want? dhuictz Tanzania sample file for importing playlist using csv fileClosed MP3 Audio Player Plugin   Updated 3 weeks ago   4 Most recent comment from Alexandre Dubois:Hi, I have attached the file. Maik Hannich PHP 8.3Closed Troubleshooting the Theme   Updated September 26, 2024 at 7:09pm   2 Most recent comment from Max:I don't recommend updating to php 8.3. 70% of wordpress plugins are not compatible to it anyway. PHP 8.2 is best as long as your third party plugin support it.If you have issue with with PHP 8.3, ... Maik Hannich X IconClosed Troubleshooting the Theme   Updated September 26, 2024 at 1:44pm   10 Most recent comment from Alexandre Dubois:Hi Maik, You cant update the Fontawesome library by yourself. Which icon do you want?And are you talking about the libray from elementor or from Sonaar? Hector Gonzalez Sanchez Digital Distortion Issues on Mobile Audio PlaybackClosed MP3 Audio Player Plugin   Updated September 25, 2024 at 4:58pm   6 Most recent comment from Max:You are welcome. The Web Audio API, necessary for the Animated Audio Spectrum, may encounter issues depending on the mobile device. We hope these limitations will be addressed in future updates by the ... Sterling Williams My new client is having issues with reliable audio/sound player playbackClosed General Help on the Theme   Updated September 24, 2024 at 6:56pm   18 Most recent comment from Hector Gonzalez Sanchez:I'm experiencing a similar issue with audio playback on mobile devices. My website is running in a Hostgator server (Baby plan Shared Hosting). Everything is updated and smooth, using php 8.2 Al ... Jeff Kanel Updating Theme FailedClosed Troubleshooting the Theme   Updated September 16, 2024 at 2:56pm   8 Most recent comment from Jeff Kanel:Thank you! I appreciate that you made those updates in the site. Everything looks good and we can close this ticket. hadi sonaar_ts_shortcodeClosed MP3 Audio Player Plugin   Updated September 11, 2024 at 12:16pm   2 Most recent comment from Max:Hi,I dont know im afraid.Perhaps check with chatGPT or a web developer to customize the code for your needs. Mike Playback issue after switching web hostClosed MP3 Audio Player Plugin   Updated August 29, 2024 at 1:55am   3 Most recent comment from Mike:Hi Alexandre,Thank you for the prompt reply. I was using Google Chrome and the issue persisted even on google chrome on mobile, but just tested again on Chrome this evening and while the initial issue ... Johnny Burke New HostClosed General Help on the Theme   Updated August 23, 2024 at 1:52pm   2 Most recent comment from Max:Hi,I recommend you check directly with Mindbodyspirit.fm support on how you can handle smooth transitions for your links/directories with them.