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Public Tickets

Alex Elementor Sonaar Addons Issues Troubleshooting the Theme   Updated 11 hours ago   17 Most recent comment from Alexandre Dubois:Good news.You are welcome. Keary Suska Player Waveform Display MP3 Audio Player Plugin   Updated 2 days ago   3 Most recent comment from Keary Suska:I did not get an initial settings wizard like other plugins do, but I did go to settings, tweak a few things. Changing the waveform size seemed to do the trick. It now looks like it should. Thanks. Floor PLEASE help! The header and footer are gone Troubleshooting the Theme   Updated 3 days ago   2 Most recent comment from Alexandre Dubois:Hi, If you want I can reimport for you the header and footer from the demo. We only do support through tickets or the live chat on sonaar.io Maxine Powell Max number of songs MP3 Audio Player Plugin   Updated 1 week ago   2 Most recent comment from Max:See other ticket here: https://sonaar.ticksy.com//ticket/3609129/ Paul Koch Play from bandcampClosed MP3 Audio Player Plugin   Updated 1 week ago   3 Most recent comment from Paul Koch:Thanks.Ticket can be closed. Paul Koch Spitify for PodcastersClosed MP3 Audio Player Plugin   Updated 1 week ago   7 Most recent comment from Paul Koch:Yes. It worked. However I changed it back to just uploading the MP3 which is actually quicker in my setup of the website.Case can be closed. :-) Maik Hannich X Icon Troubleshooting the Theme   Updated 1 week ago   8 Most recent comment from Alexandre Dubois:Hi Maik, Sorry but i was confused, the fontawesome library is not yet updated to version 6. So I have install the plugin Head and Footer and I have add this line here to import the fontawesome 6.Ple ... devin playlist bulk importerClosed MP3 Audio Player Plugin   Updated 1 week ago   3 Most recent comment from devin:Alrighty, thanks. John Sticky playerClosed MP3 Audio Player Plugin   Updated 2 weeks ago   7 Most recent comment from John:Got it. Thanks Eduardo How to Auto play on Sticky PlayerClosed MP3 Audio Player Plugin   Updated 2 weeks ago   6 Most recent comment from Max:It does not work here. see js error: https://drops.sonaar.io/i/ObIaiwautoplay should be avoided because it will react differently from different browser and different users depending their browser se ... Gustavo Add option at License OptionClosed MP3 Audio Player Plugin   Updated 2 weeks ago   2 Most recent comment from Max:Hi,  Unfortunately, as much as I would love to help you, this feature is not possible with Sonaar at the moment. On my end, I tagged this ticket as a feature request so that our development team can ... Jason McDonald Blank page when using pluginClosed MP3 Audio Player Plugin   Updated 2 weeks ago   11 Most recent comment from Jason McDonald:Fantastic, thanks. This works. Please close this ticket. Keith Provide CSS and JS files to excludeClosed MP3 Audio Player Plugin   Updated 2 weeks ago   7 Most recent comment from Keith:Correction, do not exclude this: /wp-content/plugins/sonaar-music-pro/public/js/sonaar-music-pro-public.jsDoing so prevents the play icon from appearing. The first two are perfect for escaping the l ... Stuart mobile menu editingClosed General Help on the Theme   Updated 3 weeks ago   2 Most recent comment from Alexandre Dubois:Hi Stuart, Please go to wp-admin>theme options>menu options>Hot links Stuart font customization in audio playerClosed MP3 Audio Player Plugin   Updated 3 weeks ago   2 Most recent comment from Alexandre Dubois:Hi Stuart, Have you cleared cache on your browser, because I see the right fotn on my device.