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Public Tickets

Elaine Lucia MP3 Player Pro: playing a track shoves entire layout to the right then stops playing after 5 secondsClosed MP3 Audio Player Plugin   Updated 3 weeks ago   2 Most recent comment from Alexandre Dubois:Hello, Have you made any JS or PHP customizations to the player? If not, there is a plugin causing a conflict. The player behavior is not normal. Could you try something for me? Please deactivate all ... Patric "Undefined item element: image"Closed Podcast Help on the Theme   Updated April 27, 2026 at 5:30pm   2 Most recent comment from Alexandre Dubois:Hello, Since you are unable to remove the tag via the podcast-feed.php file, I conclude that the issue is coming from the "Seriously Simple Podcasting" plugin you are using to generate the RSS feed. Guy Luxxxe Upgrade to PHP 8.3.Closed General Help on the Theme   Updated April 21, 2026 at 6:56pm   2 Most recent comment from Alexandre Dubois:Hi,I confirm that Sonaar themes and the MP3 Player Pro plugin are compatible with PHP 8.3. GRIGORIOS S LAGIOS CTA icons disappearClosed MP3 Audio Player Plugin   Updated April 13, 2026 at 12:05am   5 Most recent comment from GRIGORIOS S LAGIOS:Hi Alexandre,Thank you for your response and for being willing to help.I managed to resolve the issue on my own by investigating the browser console. It appears that after clicking a CTA, the element ... Sebastian Video (mp4) instead image as cover thumbnail?Closed MP3 Audio Player Plugin   Updated March 25, 2026 at 7:14pm   4 Most recent comment from Alexandre Dubois:Hi, Sorry, I read too quickly. You can use an animated GIF, but not a video. Michael Share link page / ThemeClosed MP3 Audio Player Plugin   Updated March 17, 2026 at 6:49pm   4 Most recent comment from Alexandre Dubois:Hello,There is indeed a current incompatibility between the custom post types of MP3 Player Pro and the Twenty Twenty-Five theme. Are you using a child theme?If yes, edit the functions.php file of you ... Stevie Cripps Template syntax visible in page source before Vue rendersClosed MP3 Audio Player Plugin   Updated March 13, 2026 at 6:55pm   2 Most recent comment from Alexandre Dubois:Hi Stevie, Thanks for flagging this. The player already uses Vue’s v-cloak directive to prevent the template syntax from being displayed to users before Vue finishes rendering. However, v-cloak only ... David Add Post cast_name to headerClosed MP3 Audio Player Plugin   Updated March 12, 2026 at 3:11pm   2 Most recent comment from Alexandre Dubois:Hello, Edit the page with Elementor.Select the player,Click on the "Style" tab,Open the "Mini player: titles & Metas" panel,And click "Add Item". If you are not using Elementor, please let me know, an ... Eric RSS feed won't pull episodeClosed MP3 Audio Player Plugin   Updated March 10, 2026 at 5:50pm   6 Most recent comment from Alexandre Dubois:I found the issue. It doesn’t import episodes with titles that already exist. The most recent episode is named "Religious Freedom," and there is already an episode with the same name. ajay Handling real-time video delivery over the webClosed General Help on the Theme   Updated February 10, 2026 at 8:57pm   2 Most recent comment from Alexandre Dubois:I have no knowledge of this, and to my knowledge, none of our clients use Red5. Marlon74 Cannot connect to Mailchimp ApiClosed Troubleshooting the Theme   Updated February 13, 2026 at 4:12pm   3 Most recent comment from Alexandre Dubois:Hi, The issue seems to be resolved. I didn’t make any changes on my end. Phil Watkins UpdatesClosed General Help on the Theme   Updated February 5, 2026 at 4:45pm   2 Most recent comment from Alexandre Dubois:Hi, Once the theme is updated, you’ll be able to update the plugins related to the theme.   Here’s how to update the theme: https://sonaar.io/docs/how-do-i-update-my-theme/   And here’s the do ... forrestkirby Feature request: CSS border property for progress barClosed MP3 Audio Player Plugin   Updated January 26, 2026 at 2:58pm   2 Most recent comment from Alexandre Dubois:Hi,I’ll make a note of that. We hadn’t thought of it. Thanks for the suggestion! HerbertDrymnIY Get a $500,500.99 Gift That’s a Real Delight to GetClosed General Help on the Theme   Updated January 22, 2026 at 8:12pm   1 Most recent comment from HerbertDrymnIY:A Thank You Gift Up to $500,500.99 Is Reserved in Your Name https://telegra.ph/Get-a-gift-worth-up-to-50050099---39046-01-21 Reference ID: t3ix8z9s1a1y5c0pb0bc4v5d2o5l8m6oi1vv5f9o0r2b0z3hk7 ... Mike Can't find styling optionsClosed Troubleshooting the Theme   Updated January 9, 2026 at 6:16pm   4 Most recent comment from Alexandre Dubois:You are welcome