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Public Tickets

Robert Sonaar pages & Facebook crawlerClosed Troubleshooting the Theme   Updated 2 weeks ago   2 Most recent comment from Alexandre Dubois:Hi, The issue is most likely occurring at the server or security layer rather than within Sonaar Events. If Facebook's Sharing Debugger reports an HTTP 510 response, it means Facebook's craw ... Elaine Lucia MP3 Player Pro: playing a track shoves entire layout to the right then stops playing after 5 secondsClosed MP3 Audio Player Plugin   Updated May 13, 2026 at 7:47pm   2 Most recent comment from Alexandre Dubois:Hello, Have you made any JS or PHP customizations to the player? If not, there is a plugin causing a conflict. The player behavior is not normal. Could you try something for me? Please deactivate all ... Patric "Undefined item element: image"Closed Podcast Help on the Theme   Updated April 27, 2026 at 5:30pm   2 Most recent comment from Alexandre Dubois:Hello, Since you are unable to remove the tag via the podcast-feed.php file, I conclude that the issue is coming from the "Seriously Simple Podcasting" plugin you are using to generate the RSS feed. Guy Luxxxe Upgrade to PHP 8.3.Closed General Help on the Theme   Updated April 21, 2026 at 6:56pm   2 Most recent comment from Alexandre Dubois:Hi,I confirm that Sonaar themes and the MP3 Player Pro plugin are compatible with PHP 8.3. GRIGORIOS S LAGIOS CTA icons disappearClosed MP3 Audio Player Plugin   Updated April 13, 2026 at 12:05am   5 Most recent comment from GRIGORIOS S LAGIOS:Hi Alexandre,Thank you for your response and for being willing to help.I managed to resolve the issue on my own by investigating the browser console. It appears that after clicking a CTA, the element ...