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  Public Ticket #1566486
Email Signup Form
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Comments

  • George started the conversation
    May 7, 2018 at 12:37pm

    Hello,

    I am not able to figure out how to change the associated email address and MailChimp account on the 'Subscribe' field on the template.  Whenever I test the 'Subscribe' field on my website with my email address it says it is from Sonaar.io (and email address) instead of from me.  I have entered my MailChimp API key in the MailChimp for WP plugin and it says that it is 'Connected'.  What am I doing wrong?

    Thank you.

  •  1,103
    Max replied
    May 7, 2018 at 12:56pm

    Hi there,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  • George replied
    May 12, 2018 at 4:00pm

    Thanks, I ended up figuring it out.  For some reason the MailChimp plugin hadn't saved my custom api key.  It's working now.

  • George replied
    May 14, 2018 at 2:21am

    Hi,

    Now I am having an issue when I insert [recaptcha] into my contact form.  For some reason the space where the Captcha (Google Captcha) should show up is too small and so it is not displayed unless the user refreshes the page.  Is there a size that I also need to enter for the Captcha image?  I have entered the site key and secret key into the Integration sub-menu.

    Thanks.

  •  646
    Alexandre replied
    May 15, 2018 at 3:19pm

    Hi there, 

    May i have the url where I can see the issue and if possible a login credential?

    Thanks,

    Alexandre from the Sonaar.io Crew

  •   George replied privately
  •  646
    Alexandre replied
    May 16, 2018 at 3:59pm

    Hi there, 
    I have added the "no-ajax" class to the contact menu item.

    https://d.pr/free/i/0j2eq0

    This class remove the ajax script from our continuous audio player feature on this link only. 


    The captcha always shows up now.

    Thanks,

    Alexandre from the Sonaar.io Crew

  • George replied
    May 18, 2018 at 12:55am

    Thank you!

  •   George replied privately
  •  646
    Alexandre replied
    May 23, 2018 at 3:15pm

    Hi George,

    I have added the "no-ajax" class to the button. https://d.pr/free/i/eongFz

    Thanks,

    Alexandre from the Sonaar.io Crew