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  Public Ticket #1569882
PLUG IN UPDATE
Closed

Comments

  • raphael harosh started the conversation

    ive downloaded all the plug ins except for slider revolution . it wont even download 


    Unpacking the package…

    Installing the plugin…

    Destination folder already exists. /home/content/a2pewpnaspod05_data05/12/41748212/html/wp-content/plugins/revslider/

    Plugin installation failed.

    Plugin not activated. A higher version of Slider Revolution is needed for this theme. Please update the plugin.


  •  1,101
    Max replied

    Hi there, 

    Seems like your wordpress doesn't have permission to delete the previous folder. Can you delete the folder manually by ftp or file manager? 


    Also, perhaps your server memory reach its max limit by the time to completely install the plugin. Please ask your hosting provider to raise the memory limit and max execution time to 600. 


    If it does not work, please provide me access to your wp-admin and ftp.




    Thanks,


    Max from the Sonaar.io Crew

  • raphael harosh replied

    when i delete it manually how do i re install an up to date version?

  •  1,101
    Max replied

    You go to wp-admin > appearance > plugins. 

    Thanks,


    Max from the Sonaar.io Crew