Okay
  Public Ticket #1732966
MP3 player
Closed

Comments

  • Jose started the conversation
    October 2, 2018 at 7:24pm

    Created a playlist and added audio player onto page, but when I click play the player never pops up or plays music.  

  •  1,114
    Max replied
    October 2, 2018 at 7:31pm

    Hi there, 

    What's the complete filename of your mp3 file? Is it an actual .mp3 file? 

    Only mp3s are accepted. 




    Thanks,

    Max from the Sonaar.io Crew

  • Jose replied
    October 2, 2018 at 7:35pm

    Yeah, they're MP3s.  In fact they seem to work on this page: https://www.lavabomb.band/playlist/lavabomb-demos/

    But I really want one of those players to pop up from the bottom of the site. 

  •  1,114
    Max replied
    October 2, 2018 at 7:37pm

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Also, on which page you added the non-functional audio player so I can check?

    Thanks,

    Max from the Sonaar.io Crew

  • Jose replied
    October 2, 2018 at 7:39pm

    Is there a way to send you a message that's not public?


  •   Jose replied privately
  •  1,114
    Max replied
    October 2, 2018 at 8:46pm

    Hi,

    Ok, its because you have no track into your playlist album. you need to add tracks from the add track button. See screenshot: https://d.pr/i/5yPdAb

    Thanks,

    Max from the Sonaar.io Crew

  • Jose replied
    October 2, 2018 at 8:53pm

    Woo Hoo!  That worked.  Thanks, I'm loving this theme.  

  •  1,114
    Max replied
    October 2, 2018 at 9:03pm

    Hey thank you Jose !

    Oh, by the way. if you have 30 seconds, feel free to rate our theme 5 Stars on TrustPilot. It's my little candy to offer great support to you :)

    Simple click this link, hit 5 stars and you're done.

    Thank you so much! I appreciate !! 


    Thanks,

    Max from the Sonaar.io Crew