Okay
  Public Ticket #1751905
music player not working
Closed

Comments

  • Jose started the conversation

    The music player stopped working, it seems my activation code is not validating anymore.  I’ve had to reenter the license key a number of times and now it doesn’t at all. 

    Here’s the message I'm getting:

    There is a problem with the validation of the licence
    http_request_failed: cURL error 28: Operation timed out after 5001 milliseconds with 0 bytes received

    jo

  •  1,114
    Max replied

    Hi Jose,


    Have you modified anything in the core file of the theme (either php, css or js?) 


    For the licence, its fully activated..


    Thanks,


    Max from the Sonaar.io Crew

  • Jose replied

    No.  The activation code finally worked, but still can't get the music player to work.  Have any troubleshooting tips?   Previewing the playlist shows all the songs and the player will pop up from that view, but on the homepage link is stopped working.  Not sure why, I hadn't made any changes in weeks.  It just stopped working.


  •  1,114
    Max replied

    Im looking at it right now.
    are you using a cache system on your server? which PHP version are you using?

    Thanks,


    Max from the Sonaar.io Crew

  • Jose replied

    Using a mac.  Not sure about the cache system.  I work through the WP dasboard.

  •  1,114
    Max replied

    Could you please update your theme ?

    How do I update my theme ?



    Thanks,


    Max from the Sonaar.io Crew

  • Jose replied

    Got this message:  An error occurred while updating Sonaar: Update package not available.

    Got a similar message when trying to update the plug-ins too.


  •  1,114
    Max replied

    Please try again. the domain registered for automatic updates was set to lavabomb.band while it should be set to www.lavabomb.band (with www). I added the www to your registered domain.

    Thanks,


    Max from the Sonaar.io Crew

  • Jose replied

    Great!  That worked.  Thanks for your help.