Okay
  Public Ticket #1804142
Keeps asking to activate license
Closed

Comments

  • Eric started the conversation

    I keep getting an error notification saying:

     "There is a problem with the Demo Importer. The license key used is currently empty, expired or invalid: Make sure to enter your license key in Theme Options > Dashboard."

    I activate each time and get the successful "Yeppi!" confirmation, but this is happening over and over again.

    I appreciate your help on this.

  •  1,109
    Max replied

    Hi Eric,

    I see that the licence key was activated for playmakermgroup.com but not for www.playmakermgroup.com (with www). I have added it to your licence.

    If the problem arise again, please provide me access to your wp-admin and I will gladly check this issue for you.

    thanks

    Thanks,


    Max from the Sonaar.io Crew

  • Eric replied

    Thank you! Is it always supposed to say:

    "A valid license key is required to import the demos, access the theme updates and tech support.

    Enter your license key provided with your purchase."


    This is what it is currently saying along with the 'Activate License' button below.

  •  1,109
    Max replied

    No its not supposed to say that. Could you please provide me access to your wp-admin?


    Thanks,


    Max from the Sonaar.io Crew

  •   Eric replied privately
  •  1,109
    Max replied

    Sorry for the confusion, i've checked your admin and you are all set...This screen: https://d.pr/i/W92FgN is correct. I agree with you that it should say something like: "Thank you. Licence activated" to avoid confusion.. i will check to fix this in a future update.




    Thanks,


    Max from the Sonaar.io Crew

  • Eric replied

    Great thank you! Glad to hear that it's activated correctly. One thing I do notice is that the Iron Demo Importer plugin does not show up under Tools > Demo Content Install. There is no 'Demo Content Install' menu to select.

    I may not even need this feature since I have built out most of the site already, but was wondering why i can't find it. Maybe due to the activation situation going on before?

  •  1,109
    Max replied

    The demo importer tool doesnt show up because your server does not support connection to other web server. it has to have curl enabled and allow connection to other web servers to download the theme demos.




    Thanks,


    Max from the Sonaar.io Crew