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  Public Ticket #1911285
Error while updating Sonaar
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Comments

  • Maria started the conversation
    February 26, 2019 at 4:06pm

    Hello,

    It looks like I don’t have valid Sonnar Activation. I Activate it many times with my license key and after that dashboard massage says "Sonaar is not activated". I tried also to update my Mandala theme and I get message - Error while updating Sonaar: "No new version of the package." Maybe there is some problem with my active site url in my Sonaar.ie profile. Can you give mi a hand with this problem?

    My Purchase is #223324 and expires: August 9, 2019

    Thank you in advance.

  •  1,114
    Max replied
    February 26, 2019 at 6:58pm

    Hi Maria,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   Maria replied privately
  •  1,114
    Max replied
    February 26, 2019 at 7:57pm

    And what is your URL?

    Thanks,

    Max from the Sonaar.io Crew

  •   Maria replied privately
  •  1,114
    Max replied
    February 26, 2019 at 8:02pm

    Ok, can you try to update the theme again? The registered domain was hypnotic-bg.com while you are using www.hypnotic-bg.com ( I have added the triple WWW).

    Let me know if it works.

    remember that after updating the theme, go to wp-admin > appearance > install plugin and update the plugin if you see the update button.

    Then clear your browser's cache.


    Thanks,

    Max from the Sonaar.io Crew

  • Maria replied
    February 26, 2019 at 8:06pm

    Ok, now It works! Thank you very much, Maxime! :)


  •  1,114
    Max replied
    February 26, 2019 at 8:09pm

    You are welcome Maria!


    Thanks,

    Max from the Sonaar.io Crew

  •   Maria replied privately
  •   Maria replied privately
  •  665
    Alexandre replied
    February 28, 2019 at 7:19pm
    Hi there,


    1. The play button looks to me aligned well on the screenshot you have sent. 
    Do you know which sonaar version you have before so I can compare?
    Are you talking about  mobile only?

    5138449515.png

    Oh maybe your talking about the space above the button, this area have changed because we have change the wave. Click on play to see it. 

    2. We have removed the hardcoded black background on applied on the footer. Please go to wp-admin>theme options>custom css/js and add this code

    #footer{
    background: #000;
    }

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Maria replied
    February 28, 2019 at 10:56pm

    Hi Alexandre,

     

    Thank you for your reply.

     

    1.Yes, i am talking about the space above the button. Now i saw the wave but only in desktop view, not in the mobile. Is that supposed to be? Is it possible to bring back the previous button without wave?

     

    I think my sonar version was 2 point... can't remember the rest numbers. I download the theme August 9, 2018 (without Elementor) and update it for the first time.

     

    2. I add the code for footer, but now there is black space above footer (between other colors) and white below, not black. Only in home page is black below. Is there other way to fix it without this spaces?

    You can see here http://www.hypnotic-bg.com/биография

  •  665
    Alexandre replied
    March 1, 2019 at 2:48pm

    Thanks for the information.
    At the August 9 the sonaar version was 1.8.5

    1. You right the wave should not be there. I have fixed it with a custom css code.

    2. Be right back soon with a better solution

    Thanks,

    Alexandre from the Sonaar.io Crew

  •  665
    Alexandre replied
    March 1, 2019 at 3:03pm

    Can you help me to set your wp-admin in English? 

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Maria replied
    March 1, 2019 at 6:32pm

    Hi Alexandre,

    I set wp-admin in English.

    Thank you very much for the player's button, looks like before. :)





  •  665
    Alexandre replied
    March 1, 2019 at 6:33pm

    thanks, 
    I working on it

    Thanks,

    Alexandre from the Sonaar.io Crew

  •  665
    Alexandre replied
    March 1, 2019 at 7:28pm

    Ok it is fixed, thank you

    Thanks,

    Alexandre from the Sonaar.io Crew

  •  665
    Alexandre replied
    March 1, 2019 at 8:00pm

    Sorry it is my mistake. I have created a test footer, and it was stilling set as the default footer

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Maria replied
    March 1, 2019 at 8:20pm

    OK everything is perfect. Thank you, Alexandre, so so much for your help!

  •  665
    Alexandre replied
    March 1, 2019 at 8:53pm

    you are welcome

    Thanks,

    Alexandre from the Sonaar.io Crew

  •   Maria replied privately
  •  665
    Alexandre replied
    March 4, 2019 at 3:04pm

    hello Maria,
    Sorry for the wait and dont worry about the footer. 
    The solution is quite simple. I have added this code to your custom css field:


    #footer p{
    margin:0;
    }

    Thanks,

    Alexandre from the Sonaar.io Crew

  • Maria replied
    March 4, 2019 at 8:56pm

    Thank you very much, Alexandre! :)


  •  665
    Alexandre replied
    March 4, 2019 at 9:15pm

    You are welcome

    Thanks,

    Alexandre from the Sonaar.io Crew