There is a SGcache activated on my host account, I have just logged in and flushed the cache, and tried the test page again. It still doesn't work on the site. Do you need me to do anything other than flush the cache?
Yes that worked this time, I forgot to clear my own browser cache. The first image, at the top, opens a lightbox, but a new page with it, is that correct? The others work good now.
I see you have deactivated some of the plug ins on the site, one of them I was using in the site for google maps. I need to be able to dynamically link the pins for the recording location, being pulled from custom fields I have added to the podcast posts. Is there a conflict here, that you have deactivated it? I was using the google maps from the Premium Add Ons for Elementor plug in. Its the only one I have found that lets me get the map pin dynamically. The maps have now gone from my the field recordings single post page now.
Sorry to be back at you with this again, but there still seems to be an issue with this. The page I am trying to get this to work on is the podcast posts, where one of the single recordings is here, and I am adding lightboxes and popups for each of the metadata listed for the recordings, left side of map:
When you first load the page, it seems to work fine, but if you navigate through the site, and then come back to any of the single podcast posts, it doesnt work anymore. You have to reload the page to get it to work again.
We still working on this. We will contact you soon it is fixed. Until then, you can disable the ajax continous player to wp-admin>theme options>general setting.
Popup works with the ajax continous player disable.
Thank you very much for your time and attention to this, you give me a very comfortable feeling knowing that I purchased from people who give serious attention to issues from their customers, I thank you for that, it does not come any better! I'm sure it must be important for the themes going forward also.
I have disabled the continuous player in the meantime, that will allow me to get on and get the necessary content done now. I look foward to hearing back from you once the issue has been resolved.
Sorry for the long delai. This is more complicated than we thought. We have to communicate with the elementor team. We are sorry about this annoying situation. This issue is important for us. It is not jut about your request but it is important for Sonaar to be compatible with elementor pro feature. We still need more time.
Sorry for that. But no worries. This task is on our roadmap and it is related to this ticket. We didnt have forget you. You will receive news from us, even if the ticket is closed. But I will keep it opened.
Really Alexandre? Closed again, and still no feedback! How big is your road map? Another issue I am facing now, facebook share icon does not put the correct image in the post! Annual subscription, for what exactly? Because the updates do not fix these things.
We finally found a fix for Elementor Lightbox when Ajax is activated. We will release an update probably next week. or in the meantime, try to add this to your wp-admin > theme options > custom css:
/* Fix for image lightbox with Elementor */ #elementor-lightbox .dialog-widget-content.dialog-lightbox-widget-content{ top:0px!important; left:0px!important; }
For the Elementor Popup, after several hours of work, unfortunately this is not possible to use Elementor Popups along with ajax page loading turned to on. (Actually, any ajaxified themes would not work with Elementor Popups). If you want to correctly use the popup, it's possible but you will have to turn off the Ajax page loading by going to wp-admin > theme options > general settings so it acts as a standard page loading theme. This is something we would love to fix in the future and we will have to work directly with Elementor so they can tweak their plugin as well to make it compatible with ajax.
For the Facebook share icon that does not put the correct image, can you show me exactly the issue you have (with a screenshot) ?
Hi,
I have fixed the issue in the JS file.
Are you using a cache tool on your server, because I dont see my fix on your https://soundscapesofstirling.co.uk/wp-content/themes/sonaar/dist/js/sonaar.scripts.min.js file.
It looks like the original file. I have modified it through wp-admin>appearance>editor.
The popup still deosnt work on your site.
Please tell me if you are using a cache tool?
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre,
There is a SGcache activated on my host account, I have just logged in and flushed the cache, and tried the test page again. It still doesn't work on the site. Do you need me to do anything other than flush the cache?
Thank you,
Please clear cache on the browser too. The popup works on my device.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre,
Yes that worked this time, I forgot to clear my own browser cache. The first image, at the top, opens a lightbox, but a new page with it, is that correct? The others work good now.
I see you have deactivated some of the plug ins on the site, one of them I was using in the site for google maps. I need to be able to dynamically link the pins for the recording location, being pulled from custom fields I have added to the podcast posts. Is there a conflict here, that you have deactivated it? I was using the google maps from the Premium Add Ons for Elementor plug in. Its the only one I have found that lets me get the map pin dynamically. The maps have now gone from my the field recordings single post page now.
https://soundscapesofstirling.co.uk/field_recordings/portlethan_and-_district_pipe_band/
You can reactiavte all plugins.
Thanks,
Alexandre from the Sonaar.io Crew
Many thanks Alexandre, I am hugely impressed with your service and excellent support. Thank you so much!
You are welcome.
Thanks,
Alexandre from the Sonaar.io Crew
Alexandre,
Sorry to be back at you with this again, but there still seems to be an issue with this. The page I am trying to get this to work on is the podcast posts, where one of the single recordings is here, and I am adding lightboxes and popups for each of the metadata listed for the recordings, left side of map:
https://soundscapesofstirling.co.uk/field_recordings/portlethan_and-_district_pipe_band/
When you first load the page, it seems to work fine, but if you navigate through the site, and then come back to any of the single podcast posts, it doesnt work anymore. You have to reload the page to get it to work again.
Hello James,
Thank you to have reports this. We working on it.
I will contact you soon as possible,
Thanks,
Alexandre from the Sonaar.io Crew
Alexandre,
Thanks. For your information, I switched off the caching on the server to let you see updates as you do it.
Hi James,
We still working on this. We will contact you soon it is fixed. Until then, you can disable the ajax continous player to wp-admin>theme options>general setting.
Popup works with the ajax continous player disable.
Thanks,
Alexandre from the Sonaar.io Crew
Hi Alexandre,
Thank you very much for your time and attention to this, you give me a very comfortable feeling knowing that I purchased from people who give serious attention to issues from their customers, I thank you for that, it does not come any better! I'm sure it must be important for the themes going forward also.
I have disabled the continuous player in the meantime, that will allow me to get on and get the necessary content done now. I look foward to hearing back from you once the issue has been resolved.
Regards,
James
I m sorry for the wait. We have not fixed our issue yet. I will contact you monday afternoon.
Thanks,
Alexandre from the Sonaar.io Crew
Thanks for the information Alexandre, much appreciated.
James
Alexandre,
Any news on this yet?
Hi James,
Sorry for the long delai.
This is more complicated than we thought. We have to communicate with the elementor team.
We are sorry about this annoying situation. This issue is important for us. It is not jut about your request but it is important for Sonaar to be compatible with elementor pro feature. We still need more time.
Thanks,
Alexandre from the Sonaar.io Crew
Why has this ticket been closed? It is not closed, the issue is still very real?
Hi James,
Sorry for that. But no worries. This task is on our roadmap and it is related to this ticket. We didnt have forget you. You will receive news from us, even if the ticket is closed. But I will keep it opened.
Thanks,
Alexandre from the Sonaar.io Crew
Really Alexandre? Closed again, and still no feedback! How big is your road map? Another issue I am facing now, facebook share icon does not put the correct image in the post! Annual subscription, for what exactly? Because the updates do not fix these things.
Hi James,
We finally found a fix for Elementor Lightbox when Ajax is activated. We will release an update probably next week. or in the meantime, try to add this to your wp-admin > theme options > custom css:
/* Fix for image lightbox with Elementor */
#elementor-lightbox .dialog-widget-content.dialog-lightbox-widget-content{
top:0px!important;
left:0px!important;
}
For the Elementor Popup, after several hours of work, unfortunately this is not possible to use Elementor Popups along with ajax page loading turned to on. (Actually, any ajaxified themes would not work with Elementor Popups). If you want to correctly use the popup, it's possible but you will have to turn off the Ajax page loading by going to wp-admin > theme options > general settings so it acts as a standard page loading theme. This is something we would love to fix in the future and we will have to work directly with Elementor so they can tweak their plugin as well to make it compatible with ajax.
For the Facebook share icon that does not put the correct image, can you show me exactly the issue you have (with a screenshot) ?
Thanks,
Max from the Sonaar.io Crew