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  Public Ticket #2008442
MailChimp (emails entered on website not going into Mailchimp)
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  • Jonathan started the conversation

    Hi. I've set up my MailChimp API and MailChimp list in the plugin 'MailChimp for WP' and in 'Sonaar Theme Options' - however no emails entered in the footer form come through to Mailchimp. Could it be a problem with the theme? --- Hope you can help.



  •  667
    Alexandre replied

    Hi Jonathan,

    Please Remove the Elementor Sonaar Addons 1.2 plugin and go to wp-admin>appearance>install plugin to install Elementor Sonaar Addons 1.2.1

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Jonathan replied

    Hi Alexandre,

    I've updated the plugin to 1.2.1 but this has not solved the issue. Signup emails are not coming through to mailchimp audience list. Any ideas what to try next?


  •  667
    Alexandre replied

    Hi Jonathan,
    Maybe you have to clear the cache browser. Please try again and if the issue persists please provide a login credential to the wp-admin.

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Jonathan replied privately
  •  667
    Alexandre replied

    Maybe I wrong, but I m pretty convain the issue is now fixed in our theme code. 
    Have you clear the cache here https://d.pr/free/i/DUGox2

    If the issue persists, please disable all plugins exept elementor and elementor sonaar addon and try the mailchimp form. My guess is maybe one plugins do conflict. Maybe the Autoptimize plugin or one of the mailchimp plugins activated.

    Autoptimize

    Thanks,


    Alexandre from the Sonaar.io Crew