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  Public Ticket #2012388
Ajax error
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Comments

  • Isma Anwar started the conversation

    Hello,

    I am facing issue with sonaar theme. When I this option "Enable Continuous Audio Player and AJAX" in theme. it throw error. In simple words when I click home link from the inner pages the slider revolution stop working and some other features also but when I disable this option it create mess on internet explorer. Please find a solution of it and let me know ASAP.

    Thanks

  •  667
    Alexandre replied

    Hi Isma,

    We are working on your issue,

    Thanks,


    Alexandre from the Sonaar.io Crew

  •  667
    Alexandre replied

    Hi, 
    I think the conflict is caused by Cloudflare Rocket-loader. 
    Can you try to disable this?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Isma Anwar replied

    Hello, I checked it and there is no such plugin activated

  •  667
    Alexandre replied

    Hi Ismar, 

    I m not familiar with Rocket-loader. It is a feature provide by cloudflare.
    https://support.cloudflare.com/hc/en-us/articles/200168056-What-does-Rocket-Loader-do-

    I have a better knowledge about cloudflare and no plugin is require to use those service. 
    It is a good way to optimize your site, but it looks to me, some setting from cloudflare cause a conflit with our ajax feature. If you dont know anything about cloudflare and you dont have any cloudflare account, this is probably because it is managed by your webhost provider. Can you please contact them and ask if they can disable cloudflare.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Isma Anwar replied

    Hello,

    I disabled the cloudflare and the issue is resolved with chrome but not with internet explorer. When I click home button from inner pages the slider does not work and some other features too.

  •  667
    Alexandre replied

    Hi Ismar,
    I still see the issue on chrome. Cloudflare still looks enable.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Isma Anwar replied

    No I disabled it...I contacted to the hosting support and they disabled it for me. Please check once again

  •  667
    Alexandre replied

    Hi Isma, 

    I dont see the issue on my internet explorer. If possible, please try on another device.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Isma Anwar replied

    Hello, 

    I checked site on different devices but the problem is still there.

  •  667
    Alexandre replied

    Hi Isma,

    I dont see this issue on my device. 
    May i ask which internet explorer version are you using. And have you tested on a Mac and PC device?

    I dont see the issue, on internet explorer, but this browser using is almost over. Microsoft will not release more browser update. People have to use another browser.

    Thanks,


    Alexandre from the Sonaar.io Crew