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  Public Ticket #2027932
Wave not appearing
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Comments

  • Dylan Jackson started the conversation

    Hello the wave is not appearing on my site.

  •  1,114
    Max replied

    please elaborate and give me url and access to your wp-admin so I can investigate

    Thanks,


    Max from the Sonaar.io Crew

  •   Dylan Jackson replied privately
  •  1,114
    Max replied

    https://d.pr/i/KeswiK

    The username/password you have provided are incorrect. Please double-check on your end, try it first, and provide me with the correct access to your wp-admin.

    Thanks,


    Max from the Sonaar.io Crew

  •   Dylan Jackson replied privately
  •   Dylan Jackson replied privately
  •  1,114
    Max replied

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.

    Thanks,


    Max from the Sonaar.io Crew

  • Dylan Jackson replied

    Hello Maxime,

    Is there a way to remove the wave area and the current and total time so it looks like this. Can't figure out what the Javascript conflict is so I want to completely remove the wave and time.

  •  1,114
    Max replied

    Hi,

    there is no option in the player to remove the soundwave and the total time. However, you can use custom css with display:none; to hide any part of it to suits your need.



    Thanks,


    Max from the Sonaar.io Crew