Okay
  Public Ticket #2029536
page top elements inaccesible
Closed

Comments

  • Stanley started the conversation

    On some pages in the Apex templates there are elements (graphics and/or text), below the menu but above the first section, which seem to be inaccessible in Elementor how do I access these to change or delete them?

    In the attached jpeg I know how to change the text "Elementor #3731." I want to delete this and the space around it.

    Thanks!

  •  647
    Alexandre replied

    Hi Stanley, 

    I dont understand which element you are talking about. Can you provide a screenshot and if possible a login credential to the wp-admin.


    Thanks,


    Alexandre from the Sonaar.io Crew

  • Stanley replied

    The jpeg I attached is a screen capture of the top part of a page I am creating from scratch.  Below the menu, you see the text "Elementor 3731" and below that a page divider.  These are the elements I don't know how to change or delete.  

    Below those is the first section in Elementor: "Music on Soundcloud"

  •  647
    Alexandre replied

    I dont have access to this url your have provided http://stanlepardmusic.com/elementor-3731/?preview_id=3731&preview_nonce=e6e42171fc&preview=true 

    I need to see what you are talking about. 

    Is it possible to have access to the wp-admin?

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Stanley replied privately
  •   Stanley replied privately
  •  647
    Alexandre replied

    Thanks for the login credential.

    I went to http://stanlepardmusic.com/multiple-soundcloud-playlists/ and I still dont know which element your are talking. You have to know I cant open both screenshot you have provided. I dont know why. 

    Maybe you are talking about the "page title". You can remove it with this option https://d.pr/free/i/z1QbbX. But it is already checked.

    Thanks,


    Alexandre from the Sonaar.io Crew