Okay
  Public Ticket #2100848
Problem with permalinks
Closed

Comments

  •  1
    Erik Desrosiers started the conversation
    July 31, 2019 at 8:57pm

    When I create a new page, rather than following my settings (i.e. use page name), the permalink slug ends up being something like "2-3" or "2-4". 

    If I try to input a custom permalink slug, the page content disappears and when I try to open Elementor I get an error message stating: "Sorry, the content area was not found in your page. You must call 'the_content' function in the current template, in order for Elementor to work on this page."

    I tried refreshing my permalinks and creating a new page without success. If I revert back to the original "2-3" slug, the page contents and Elementor work again.

    What is causing this issue and how can I fix it (i.e. have the correct permalinks)?

    Thanks,
    Erik

  •  667
    Alexandre replied
    August 1, 2019 at 6:22pm

    Bonjour Erik, 

    J'essaye de recréer le problème sans succès. 
    En effet, lorsque je crée un nouvelle page, le permalink par défault n'est pas celui désiré. C'est comme vous mentionné une série de numéros (ex: 2-2). Ce problème a déjà rapporté et nous allons le règler bientôt dans une mise à jour du theme. Cependant, il possible de le changer sans perdre son contenu. 
    C'est bien ce que vous mentionnez? Que lorsque vous sauvegardez un nouveau permalink, vous n'avez plus accès un contenu elementor de la page? 

    Thanks,

    Alexandre from the Sonaar.io Crew

  •  1
    Erik Desrosiers replied
    August 2, 2019 at 1:52pm

    Bonjour Alexandre,

    Effectivement, quand je change le permalink la page devient vide et Elementor me donne l'erreur que j'ai mentionné quand j'essaye de le lancer. Je peux vous donner un accès admin si ça aide.

    Merci,

    Erik

  •  667
    Alexandre replied
    August 2, 2019 at 3:17pm

    Oui, j'aimerais un accès

    Thanks,

    Alexandre from the Sonaar.io Crew

  •   Erik Desrosiers replied privately
  •  1,114
    Max replied
    August 7, 2019 at 5:27pm

    You seem to have some weird code that is not genuine with our theme in your theme function.php

    https://d.pr/i/gEorqt

    please test with the orginal/unmodified theme code and see if it works.

    We cant reproduce your issue with the original code on our local server.

    Thanks,

    Max from the Sonaar.io Crew

  •  1
    Erik Desrosiers replied
    August 7, 2019 at 9:15pm

    Hi Maxime,

    This seems to be a malware attack, which I'm looking into now.

    Thanks,
    Erik

  •  1,114
    Max replied
    August 7, 2019 at 9:25pm

    Code is still there: https://d.pr/i/YdZ05j

    please check with your web hosting why the code always reappear. My guess is that your website has a virus, but your hosting provider is the best person to tell exactly whats wrong here.

    For now, from what I see is that function.php of your theme file is not our original theme files (and I have not check all your other theme files..perhaps other files are not genuine has well).

    Thanks,

    Max from the Sonaar.io Crew

  •  1,114
    Max replied
    August 7, 2019 at 9:30pm

    wp_vcd is definitely a hack.

    look for wp_vcd on google:  https://www.google.com/search?ei=UUJLXa2LFsO85gKmxYMQ&q=wp_vcd&oq=wp_vcd&gs_l=psy-ab.3..0l2j0i30l3.12263.12263..12794...0.0..0.69.69.1......0....2j1..gws-wiz.......0i71.tKcRBHEe-1c&ved=&uact=5

    try to run wordfence plugin at least and check with your webhost to find out the security hole.

    Thanks,

    Max from the Sonaar.io Crew

  •  1
    Erik Desrosiers replied
    August 7, 2019 at 10:26pm

    Hi Maxime,

    Yes, my site was indeed infected with wp_vcd. However, this doesn't seem to be the cause of the bug. I scanned with WordFence, cleaned manually, and reinstalled the theme files, however the bug is still occurring.

    Any other ideas why this is happening? Worst case I'll start over with a clean install, however I'd prefer to avoid that if possible...

    Thanks,
    Erik

  •  1,114
    Max replied
    August 7, 2019 at 10:38pm

    try with a clean install, you wont have the issue.


    Thanks,

    Max from the Sonaar.io Crew

  •  1
    Erik Desrosiers replied
    August 8, 2019 at 3:15pm

    Hi Maxime,

    I did a clean install and still get the same issue. Sending the login credentials for the alternative install.

    Erik

  •   Erik Desrosiers replied privately
  •  1,114
    Max replied
    August 9, 2019 at 12:25am

    Try with another server. You are the only user out of our 20 000 user who have this issue. I'm sure that the issue is your server. 

    Thanks,

    Max from the Sonaar.io Crew

  •  1
    Erik Desrosiers replied
    August 9, 2019 at 5:43am

    I switched the site to Cloudways as you recommended (great suggestion) and the problem is still occurring.

  •  1
    Erik Desrosiers replied
    August 9, 2019 at 6:35am

    Bought Elementor Pro, so I will check with their technical support and report back here.

  •  1,114
    Max replied
    August 9, 2019 at 1:43pm

    ok

    Thanks,

    Max from the Sonaar.io Crew

  •  1
    Erik Desrosiers replied
    August 9, 2019 at 7:02pm

    I tried to fix the problem directly but it persists.

    https://docs.elementor.com/article/56-content-area-not-found?utm_source=editor-panel&utm_medium=wp-dash&utm_campaign=learn

    I ended up leaving the slugs as they were (e.g. 2-3) and using Permalink Manager. Not ideal to use an extra plugin, though at least now it works.

  •  1,114
    Max replied
    August 9, 2019 at 7:56pm

    How can I reproduce the issue of your problem?


    Thanks,

    Max from the Sonaar.io Crew

  •  1,114
    Max replied
    August 9, 2019 at 8:30pm

    Also, please try to install Classic Editor plugin. I think this will fix your permalink issue.

    Thanks,

    Max from the Sonaar.io Crew