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  Public Ticket #2104109
player not working
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  • duane started the conversation

    player not working

  • duane replied

    ### Begin System Info ###
    SITE_URL:                 http://ogt.1ee.myftpupload.com
    Feed Them Social Version: 2.7.2

    -- WordPress Configuration:
    WordPress Version:        5.2.2
    Multisite:                No
    Permalink Structure:      /%postname%/
    Active Theme:             Sonaar 4.4.1
    PHP Memory Limit:         256M
    WP_DEBUG:                 Disabled

    -- Webserver Configuration:
    PHP Version:              7.2.15
    Web Server Info:          apache

    -- PHP Configuration:
    Safe Mode:                No
    Upload Max Size:          100M
    Post Max Size:            100M
    Upload Max Filesize:      100M
    Time Limit:               300
    Max Input Vars:           1000
    Allow URL File Open:      On ()
    Display Erros:            N/A

    -- PHP Extensions:
    json:                     Your server supports json.
    FSOCKOPEN:                Your server supports fsockopen.
    cURL:                     Your server supports cURL.
    curl_multi:               Your server supports curl_multi_select.

    -- FTS Settings->Global Options: 
    Cache time: 1 Day (Default)

    -- Active Plugins: 
    Contact Form 7: 5.1.3
    Duplicate Post: 3.2.3
    Elementor: 2.6.7
    Elementor Sonaar Addons: 1.3.1
    Essential Grid: 2.3.2
    Feed Them Social (Facebook, Instagram, Twitter, etc): 2.7.2
    Iron Demo Importer: 1.6
    Slider Revolution: 5.4.8.3
    Sucuri Security - Auditing, Malware Scanner and Hardening: 1.8.21

    -- Custom Token or Keys added to Options Pages
    -- You must have a custom token to use the feeds

    Facebook App Token:         Yes
    Twitter Consumer Key:       No
    Twitter Secret:             No
    Twitter Token:              No
    Twitter Token Secret:       No
    Pinterest Token:            No
    Instagram:     No
    YouTube:     No

    -- FaceBook & Twitter Date Format and Timezone

    Date Format: one-day-ago
    Timezone: No

    -- Hide Facebook Images in Posts:

    Hide: No

    -- Hide Facebook Error Handler:

    Hide: No

    -- Fix Twitter Time:

    Fix: No

    -- Disable Magnific CSS:

    Fix: No

    -- Fix Internal Server Error:

    Fix: No
    ### End System Info ###

  •  1,114
    Max replied

    Hi,

    If you mean that the continuous sticky footer player is not working, its because the song you are trying to play comes from Apple music. You cannot play Apple Music streaming tracks into a custom MP3 player.


    Make sure you upload MP3 files in wp-admin > playlist. Watch video tutorial here: https://www.youtube.com/watch?v=2VFj1cKNCT0

    You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/


    Thanks,


    Max from the Sonaar.io Crew