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  Public Ticket #2123868
Can't Import Demo Content
Closed

Comments

  • Madelyn started the conversation
    August 21, 2019 at 6:12pm

    Hi,

    I've uploaded the Apex theme, added in my license key, and installed all plugins. I'm getting the notification that demo content can't be downloaded since the license key is not valid. 

    Please help?! I just purchased this license key and haven't used it anywhere else. 

  •  1,114
    Max replied
    August 21, 2019 at 6:19pm

    Hi, 

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   Madelyn replied privately
  •  1,114
    Max replied
    August 21, 2019 at 6:48pm

    I have deactivated a couple of plugins (except the required ones), and now it should work. One of your plugin was blocking the communication from your server to our server for licence activation.

    Please try to import a theme demo now. let me know.



    Thanks,

    Max from the Sonaar.io Crew

  •   Madelyn replied privately
  •  1,114
    Max replied
    August 22, 2019 at 11:59am

    Hi,

    Make sure to assign the menu. Go to wp-admin > appearance > menu > location and assign the menu to the main menu. see screenshot: https://d.pr/i/0H9D98

    Thanks,

    Max from the Sonaar.io Crew

  • Madelyn replied
    August 22, 2019 at 4:15pm

    Thanks Maxime.

    What are the default settings for the Apex live demo menu? I want my menu to look exactly like that, but those settings weren't defaulted on my home page when I loaded the demo content. I'm having a hard time trying to duplicate those settings.

  •  1,114
    Max replied
    August 22, 2019 at 7:11pm

    Done, i have imported the theme option settings.



    Thanks,

    Max from the Sonaar.io Crew