Okay
  Public Ticket #2164939
Problem with Plugin
Closed

Comments

  • Martin started the conversation

    Hi,

    i have a little problem with the mp3 plugin. I love this plugin but because of no reason, it stopped working and shows only "no playlist selected". i didnt change anything of the setup but i did an update of the plugin. Playlist is selected and i also tried to reinstall, create a new playlist and so on.

    since i did the update its no longer working regularly. thx for help. Martin

  •  1,114
    Max replied

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  • Martin replied

    Hallo Maxime, i´m sorry but access is not easy because of 2FA-Code for login

  •  1,114
    Max replied

    I cant really help if I cant check your settings.

    My only guess is that you are using a album ID in your shortcode that does not exist.


    Thanks,


    Max from the Sonaar.io Crew

  • Martin replied

    ok. Could you pls give me some advice how to check this?

  •  1,114
    Max replied

    Please watch this video tutorial to get started with our MP3 Player https://sonaar.ticksy.com/article/15282

    Thanks,


    Max from the Sonaar.io Crew

  • Martin replied

    thank you for video, but this is not the problem. i would like to get some advice to change the album ID in my wordpress configuration or to find the right place to change details by myself in the data. i unistalled the plugin and deleted all data. when i did a new installation, all of my configuration was also restored...so the problem didnt change and playlist is still not there "no playlist selected". Thx for help

  •  1,114
    Max replied

    Ill need temporary access to your wp-admin to see the exact setup.


    Thanks,


    Max from the Sonaar.io Crew