Okay
  Public Ticket #2165259
Home page on demo import
Closed

Comments

  • Damien started the conversation

    Hi, 

    I've just downloaded the lifetime package to your themes and love your work. I've installed the Apex theme and all plugins.

    When looking, all demo pages seem to load fully but the home page doesn't (it's missing the top image and menu bar etc. Would it be possible to let me know how to install the full page as it would be a good starting point to work from?

    Thanks,

    Damien

  •  1,114
    Max replied

    Hi Damien,

    Thanks for your comment.

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   Damien replied privately
  •  1,114
    Max replied

    Hi,

    please check now. For some reason, there was a required plugin that was not installed. See screenshot: https://d.pr/i/EGwF5t . I installed it for you

    For the Template Addons:

    To import the templates:

    1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)

    2. Login to your WordPress dashboard.

    3. Make sure Elementor Page Builder plugin is installed and activated. To install it, go to WP-Admin > Plugins > Add New and search for Elementor.

    4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot: https://d.pr/i/saZbBO

    5. Import the file called "elementor-templates-kit-by-sonaar.zip"

    6. Your imported template will now be displayed in your Templates list.

    7. To use and insert templates into the page builder, read this article from Elementor Documentation: https://docs.elementor.com/article/60-library


    For custom works, it always depends of what you have to do. If you can send me a small brief, Ill be happy to check if its something we can do or not.


    Thanks,


    Max from the Sonaar.io Crew

  •   Damien replied privately
  •  1,114
    Max replied

    Yes, when you edit them with Elementor, just copy the section or the module and then paste it in your page.

    You can copy paste style but also module, widget and sections. Check this video: https://www.youtube.com/watch?v=9hXKqlzWsHY


    Thanks,


    Max from the Sonaar.io Crew

  • Damien replied

    That's amazing. Thanks so much.

  • Damien replied

    Hi, 

    I wonder if you could help again please! On two browsers, using the menu type with the logo above, the menu items are not clickable unless I scroll down (at which point they become black and white - then they work).

    Also, on the home page, there is a gap between the blog and the section above - is there a way to remove it please? Thanks so much!

  •  669
    Alexandre replied

    I have fixed the issue

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi Alexandre

    Thanks for your quick reply. I'm not seeing any changes on my website.

  •  669
    Alexandre replied

    I have fixed only the menu issue. 
    Now I have removed the space between the blog and the section above. 
    Maybe you have to clear your browser cache.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Amazing, I really can't thank you enough for your exceptional customer service. Will highly recommend :)

  •  669
    Alexandre replied

    You are welcome

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi guys,

    I hope you're well!

    Could you assist me with a few things please -

    On my website www.channelcreatives.com

    wedding-planning

    On this page I would like to know how to remove the 'Weddings' Text in black on the white background at the top of the page? 

    Also, on the links on the right (that start with Full Planning Services) the bottom three have ticks next to them. I'd like them all to have ticks but can't find where to change it. Also, instead of the hover going green/blue, I'd like it to go the same yellow/ gold colour as the rest of the website.

    Thanks in advance! 

  • Damien replied

    In addition - 

    My FAQ page (faqs) seems to be aligned to the right and I'm not sure why. Thanks! :)

  •  669
    Alexandre replied

    Hi,

    Please check the option hide title https://d.pr/free/i/iCFYHM


    about the faq issue:  You have a 10% padding left applied on the faq section.

    https://d.pr/free/i/3u7Ih3

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Sorted.

  •  669
    Alexandre replied

    Where?
    On all pages? I dont see any white gap. Could you provide a screenshot?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi again,

    Thank you so much for your amazing help so far. Would you please show me how to set up a page like this to filter artists please?

    https://sonaar.io/demos/?theme=Apex

    I don't have that demo page saved as I deleted all demo content from my site - if I upload the demo will it delete all my current site? Would really appreciate your assistance on this. Thanks so much.

    Also, if it possible to have the filter page but fullwidth?

  •  669
    Alexandre replied

    Hi, 
    Are you talking about this page https://demo.sonaar.io/apex-elementor/artists-filters/ ???
    Yes you can have it fullwidth?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Yes, that page - I just don't know how to set up the filters! :)

  •  669

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Thank you again Alexandre. I have three different types of search on my website (search by event type / entertainment type and destination) - screenshots attached. Is there a way to include all filters so it works in that way?

    Once I am making money I will absolutely send you a tip!!

  •  669
    Alexandre replied

    Hi Damien,
    Unfortunately, With the event list element, we can only filter event by artist.
    But if you dont use the artist post, you can use them as event category.

    Otherwise you can use essential Grid.
    With this tool you can filter event by category.
    You can use this grid if you want:
    https://demo.sonaar.io/apex-elementor/tour-grid/

    But be awared you cant show past event in a essential grid.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi Alexandre,

    Thanks - is it possible to select multiple filters? For example I could have 

    AVAILABLE IN FRANCE / AVAILABLE IN UK / AVAILABLE IN ITALY

    and other filters like 

    BAND / DJ / JAZZ BAND

    And select various filters at the same time? Also, is it possible for them to change colour when they are selected?

    Another question (sorry!!) - on my 'Quick Enquiry' page, Contact Form 7 doesn't appear to be working properly for the 'Event Date' and 'Event Location' (with API google places). 

    https://channelcreatives.com/quick-enquiry/

    Would you be able to help please? Thanks again so much!

  •  669
    Alexandre replied

    Hi Damien, 

    Maybe. Essential Grid is a powerful tool but at this point, I dont know how to do this. Going so far with Essential Grid is a bit beyond the scope of our support. 

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi Alexandre,

    That's no problem - I'll have a freelancer look into it. You've already been amazingly helpful!

    Could you look into the Contact Form issue for me please as I imagine it's a simpler fix?

    • Another question (sorry!!) - on my 'Quick Enquiry' page, Contact Form 7 doesn't appear to be working properly for the 'Event Date' and 'Event Location' (with API google places). 

      https://channelcreatives.com/quick-enquiry/

      Would you be able to help please? Thanks again so much!


  •  669
    Alexandre replied

    The Address autocomplete Contact Form 7 plugin is probably not compatible with our theme. We have nerver test it.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi Alexandre,

    My menu doesn't seem to be loading for the last few hours. Do you know why this would happen? Thanks.

  •  669
    Alexandre replied

    The menu loads well on my device.
    Please clear cache first and if the issue persists, please tell me which browser are you using?

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi,

    Cleared cache and still happening on both safari and chrome - seems to be since I changed the images on the three tabs (world class entertainment / expert event planning / event production) but I don't see why the images should affect the menu?

  •  669
    Alexandre replied

    That make sens. 

    Images you are using is by far too much heavy. Please reduce them

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Ok, thanks. I'll use smaller images. There seems to be a gap between the top two sections that I haven't changed (the grey area?)

  •  669
    Alexandre replied

    Hi Damien,

    I dont understand what you mean. I dont see any gap.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi Alexandre,

    I hope you are well.

    I have uploaded a logo (white and dark versions) to the website but they seem to be loading strangely on each page and pushing the menu and rest of the page away. Would you be able to have a look please?

    I'm not sure what size the logos should be in both normal and retina versions? Also, despite me uploading a dark version, when I scroll down the logo doesn't change to the dark version on the white background? Thanks so much! :)

  •  669
    Alexandre replied

    Hello Damien,

    Could you please give more detail about the logo issue. Can youprovide a screenshot? 
    And May I have a login credential to the wp-admin?

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Damien replied privately
  •  669
    Alexandre replied

    Please update Sonaar to 4.7.2.1

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Thanks, done. Working fine on Safari but on Chrome logo appears much larger and covers menu?

  •  669
    Alexandre replied

    Please clear cache, and if the issue persists, please provide a screenshot.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi,

    Could you let me know how to have separate playlists for each artist please using the MP3 player (in black on each artists page)

    https://channelcreatives.com/artist/strolling/

    Thanks!

  •  669
    Alexandre replied

    Hi,
    This player https://d.pr/free/i/RWUEkU play the artist featured playlist https://d.pr/free/i/I4wG2m selected in the artist option.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Thanks again, you've been incredibly helpful. 

    One last question ( I hope! ) could you let me know how to change the Favicon please?

  •  669
    Alexandre replied

    You have to go to wp-admin>appearance>customize>site identity

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Damien replied

    Hi guys

    I hope you are well. I'm building another site and wondered if you could help please with the video landing page - 

    https://damienkeys.com/video-landing-page/

    I would like to - 

    1) Know how to change the video

    2) Know how to set the landing page as the default page to the website, but not the home page (so that when people click on the logo it will take them to the home page, not the landing page)

    3) Know how to hide the logo and menu from the landing page. 

    THANKS AS USUAL!

  •  669
    Alexandre replied

    Hi,

    1) The video is set as a section background

    https://d.pr/free/i/WAaMBi


    2) The logo is always linked to the homepage, so if the landingpage is set as the homepage, the logo will be linked to it. I dont have any sollution for your request. 

    3) You have to check the option hide "logo and menu" https://d.pr/free/i/UpE0GX

    Thanks,


    Alexandre from the Sonaar.io Crew