Okay
  Public Ticket #2199618
pocasts are not playing for some reason
Closed

Comments

  • Jeff Weidner started the conversation

    can you trouble shoot

  • Jeff Weidner replied

    ok new podcast was just released and now no matter what episode i click the latest is the only one that plays.


  • Jeff Weidner replied

    OK I figured out why but do not know how to fix.

    In Libsyn I needed to change my files from an M4A format to an MP3 format.

    When I uploaded the MP3 is kept the old link but that file does not exists on libsyn 

    Old link

    https://traffic.libsyn.com/secure/speakeragenda/Episode_1_Steve_Obrien_v2_AUDIO.m4a?dest-id=1579151

    New link

    http://traffic.libsyn.com/speakeragenda/Episode_1_Steve_Obrien_v3.mp3?dest-id=1579151

    the RSS feed is updated but it's not updating the older episodes.

    When I go in to WP-admin and try to manually change it when I click update it reverts to the older URL.

  •  1,114
    Max replied

    Hi,

    Yes correct, the tracks that dont play is because they are not found on your libsyn server. see screenshot: https://d.pr/i/KQtlln

    Make sure that the stream link for each of your episode link to a file that exist. see screenshot: https://d.pr/i/raOSZo

    The RSS feed will not update the stream link. You will either need to deletes your episodes and import them again, or change the links manually (make sure your RSS feed you will reimport has the correct links displayed)


    Thanks,


    Max from the Sonaar.io Crew

  • Jeff Weidner replied

    fixed thanks I just was hoping the RSS would update the existing episodes when I changed from M4A to MP3.

    FYI Pandora only accepts MP3 files so if you want to be on Pandora your episodes need to be updated to MP3.


  •  1,114
    Max replied

    Good to know!

    Thanks,


    Max from the Sonaar.io Crew