Comments Jonathan started the conversationOctober 31, 2019 at 7:53amTrying to import the demo content and I get this message: The execution failed. Please check error.log 1,103Max repliedOctober 31, 2019 at 3:18pmHi,We are here to assist Jonathan,Could you please provide me access to your FTP and WP-Admin and I will gladly check the issue you have (I might import the demo manually if you give me access to your FTP)Also, could you tell me which theme demo you are trying to import? Thanks, Max from the Sonaar.io Crew Jonathan replied privately 1,103Max repliedOctober 31, 2019 at 5:57pmOk, is it possible to provide me access to your FTP as well, Thanks, Max from the Sonaar.io Crew Jonathan replied privatelyJonathan repliedNovember 1, 2019 at 1:52pmHi there,Just following up with the submitted ticket. Is it fixable? 1,103Max repliedNovember 1, 2019 at 1:54pmHi Jonathan,The link you sent us: https://p3nlmysqladm001.secureserver.net/wp/97/index.php is the access to your database (PHPMyAdmin)We need access to your FTP. If you dont have your ftp access, please kindly ask your hosting provider.Thanks, Max from the Sonaar.io Crew 1 Likejohn repliedAugust 26, 2021 at 5:58amI am facing the same problem. please help 1,103Max repliedAugust 26, 2021 at 2:06pm@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for youThanks, Max from the Sonaar.io Crew Sign in to reply ...
Trying to import the demo content and I get this message:
The execution failed. Please check error.log
Hi,
We are here to assist Jonathan,
Could you please provide me access to your FTP and WP-Admin and I will gladly check the issue you have (I might import the demo manually if you give me access to your FTP)
Also, could you tell me which theme demo you are trying to import?
Thanks,
Max from the Sonaar.io Crew
Ok, is it possible to provide me access to your FTP as well,
Thanks,
Max from the Sonaar.io Crew
Hi there,
Just following up with the submitted ticket. Is it fixable?
Hi Jonathan,
The link you sent us: https://p3nlmysqladm001.secureserver.net/wp/97/index.php is the access to your database (PHPMyAdmin)
We need access to your FTP. If you dont have your ftp access, please kindly ask your hosting provider.
Thanks,
Max from the Sonaar.io Crew
I am facing the same problem. please help
@john thanks for reaching out. could you please open your own ticket about this issue and we will gladly check this for you
Thanks,
Max from the Sonaar.io Crew