Okay
  Public Ticket #2202470
Import error
Closed

Comments

  • Geet Garg started the conversation

    Hey,


    When I use the RSS podcast importer it would pull the feed from libsyn but would not copy the images to the post. What to do to get my images from the rss to my episode?

  •  1,114
    Max replied

    Hi,

    Could you please provide me your RSS feed URL and also access to your wp-admin?


    Do you have any error message when you import the feed?


    Thanks,


    Max from the Sonaar.io Crew

  •   Geet Garg replied privately
  •  1,114
    Max replied

    Hi,

    i think the episode 108 has not been imported because libsyn server still use old cache. this issue seems related to server's cache, either your or libsyn one.


    Thanks,


    Max from the Sonaar.io Crew

  • Geet Garg replied

    Hey, so i tried importing in the staging site and it pulled the ep. 108 but the image in the notes did not get pulled. What can we do to pull the image from the RSS?

  •  1,114
    Max replied

    The feratured image is supposed to be imported in the same time than the episode. If it does not import, its because it already exists in your media, or the post already exist as well.

    I dont see the episode 108 here: https://technologydistilled.com/podcast/

    Thanks,


    Max from the Sonaar.io Crew

  • Geet Garg replied

    The featured image is being imported. I am talking about the images in the show description.(see attached)

    The 108 was published in the staging website on our wordpress. If you go to wp staging you will be able to see.

  •  1,114
    Max replied

    I can see the microsoft image on your website: https://d.pr/i/hw7qU9

    which image does not import exactly ?

    I've also noticed that you are trying to load non https images into your https website which cause SSL certificate to not work. see screenshot: https://d.pr/i/u2Urxj

    Thanks,


    Max from the Sonaar.io Crew

  •   Geet Garg replied privately
  •  1,114
    Max replied

    Unfortunately, we only offer support through this channel and on Facebook messenger (https://sonaar.io and click the Messenger bubble on the bottom right corner)

    Thanks,


    Max from the Sonaar.io Crew