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  Public Ticket #2211012
No sound on smartphone
Closed

Comments

  • Werner started the conversation
    November 11, 2019 at 11:57am

    Dear Sir or Madam,

    we have your MP3 player installed on Wordpress with Elementor. This also works on the desktop version, HOWEVER NOT on a smartphone. There is no sound on it.

    https://agentsix.de/mediathek/

    Can you help us?

    Thank you very much,
    Werner Jungwirth

  •  1,103
    Max replied
    November 11, 2019 at 4:01pm

    Hi,

    Thanks for your message.

    We are aware of this issue and we are working to find a fix. This affects only iOS running iOS v13 and not the Android users. 

    This is on our top priority but we don't have any ETA yet. Stay tuned.

    Thanks,

    Max from the Sonaar.io Crew

  • Werner replied
    November 11, 2019 at 4:40pm

    Hallo Maxime,

    Vielen Dank für die Rückmeldung. Dann hoffen wir, dass das Problem schnell behoben werden kann.

    Viele Grüße,
    Werner Jungwirth

  •  1,103
    Max replied
    November 11, 2019 at 4:47pm

    Stay tuned

    Thanks,

    Max from the Sonaar.io Crew

  •   Max replied privately
  •   Werner replied privately
  •  1,103
    Max replied
    November 13, 2019 at 2:46pm

    Hi,

    I have provided the plugin attached to the email thread below. 

    Delete the pro plugin then install this version instead

    Thanks,

    Max from the Sonaar.io Crew