Okay
  Public Ticket #2213565
activation
Closed

Comments

  • MENES KEDAR started the conversation
    November 13, 2019 at 2:41pm

    the activate button is not working.  it's not clickable.  when i press enter from the activation key entry input box it does not work.  

  •  1,103
    Max replied
    November 13, 2019 at 2:50pm

    Hi,

    You are refering to the activate button to activate your Sonaar license in wp-admin > theme options > dashboard, correct?

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   MENES KEDAR replied privately
  •  1,103
    Max replied
    November 13, 2019 at 4:50pm

    I can login but as soon as I login your server throw an error message because your server does not have enough memory. 


    Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 36 bytes) in /home/content/46/14041646/html/mnsrk/wp-includes/class-wp-post-type.php on line 461



    Please raise the memory first (you will have to contact your hosting provider for this) 


    Let me know.

    Thanks,

    Max from the Sonaar.io Crew

  • MENES KEDAR replied
    November 14, 2019 at 4:04am

    could it be my php version?  apparently it's on 5.6..

  •  1,103
    Max replied
    November 14, 2019 at 2:56pm

    PHP 5.6 is ok, but PHP 7.3 is much better (at least 20% faster)

    but the issue you have is more a server memory issue.

    Thanks,

    Max from the Sonaar.io Crew