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  Public Ticket #2217566
Page not loading
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  • Daniel started the conversation

    Sometimes, the page won't load. It just stays blank. A refresh/reload will usually fix it.

    Interestingly, when the pages doesn't load, you can still scroll down and the menu starts to appear.

    This is in Chrome. Screenshot attached

    Looks like a JS error that stops the actual load. See the report at the bottom of the attached image.

    Please advise.

  •  1,103
    Max replied

    Hi

    It looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.


    Thanks,


    Max from the Sonaar.io Crew

  • Daniel replied

    That didn't work. The problem still persists.

    If it helps, the page https://www.marketingbuilder.net/theproduct/ shouldn't have a navigation menu (it is a landing page). However, when you first navigate to it, it doesn't load yet you can see a white logo and white menu items on a white background (just really faint).

    Then, if you refresh the page, it loads how it should i.e. without a navigation menu.

    I don;t want people to be able to navigate away from this page very easily.

    I had a friend look at it for me and he recorded the video https://drive.google.com/file/d/1Mo2rFVhxKc7ljRRCPxL8BXtcEYLOp9I5/view 

  •  1,103
    Max replied

    Hi,

    I have disabled ajax loading for this page. to disable ajax page loading, I have added the class no-ajax on your menu item. see screenshot: https://d.pr/i/TS9Slv

    Thanks,


    Max from the Sonaar.io Crew

  • Daniel replied

    Thanks, Maxime