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  Public Ticket #2268223
stripe conflict formatting css
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  • joe started the conversation

    something in your theme seems to be messing up the stripe form for checkout / payment can you please take a look and how to fix?

  •  1,114
    Max replied

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  • joe replied

    cannot because its not online yet .....if i change themes stripe looks great .... can you please reproduce on your end just activate stripe in woocommerce and see what the credit card forms look like 

    are you familiar with astra theme ?   try activating the astra theme and see what stripe looks like ...that is really the way it should be if you can reverse engineer it they are somewhat streamlining the checkout process which as you know can lead to greater conversations and less abandoned carts

  •  1,114
    Max replied

    Unfortunately we dont have stripe dev account so we cant test.

    As soon as your website is online, let me know and I will check


    Thanks,


    Max from the Sonaar.io Crew

  • joe replied

    appreciate the offer but i can't wait to go live for this to be resolved as it is totally unclean and unprofessional looking and the most important screen on the entire web site

    you don't need a stripe dev account you can use a free basic stripe account ....because stripe is unique and better solution then standard paypal (its the only way to use inline credit card orders without a merch account) quite a few other of your  customers may encounter this issue using stripe so you will helping greatly by fixing these css conflicts 

    something in your theme has an adverse effect not just on stripes fields but also on woocommerce fields in general ...please see attached screenshot

    signing up for stripe is easy and free ....then all you do is use the stripe test api keys in your woocommerce stripe payment settings this should only take 10 minutes to do would you please take a look ? 

  •  1,114
    Max replied

    Can you give me your Stripe API key so I can test ? I can't seem to open a stripe account. It says I need to link and veryify it to with my bank account.

    Thanks,


    Max from the Sonaar.io Crew

  • joe replied

    trying something will get back

  •  1,114

    Thanks,


    Max from the Sonaar.io Crew