Hi,

Could you please provide me access to your wp-admin and I will gladly check the issue you have.

Please give me administrator role.

Hi,

1) Soundwave does not show up because you are using a CDN on your server and thus, the MP3 file are not virtually hosted on the same server than your website. Make sure to disable your CDN from your web hosting. Here is the error you have: https://d.pr/i/c9NWqM

2) The soundtrack names can be set by simply editing the mp3. see video: https://d.pr/v/kRiPEP

3) You could not see the track in your webpage because the track colors were white on white background. To change color, go to wp-admin > MP3 Player > Settings

Yes, we can exchange the mp3 for the theme. Please buy the theme. When you bought it, let me know your license key and we will refund the mp3 player.

please provide me access to your ftp.

you simply have to deactivate the mp3 audio player because it comes with the theme so it cause conflict with the standalone plugin.

You are welcome

Hi,

Unfortunately, there is so much plugins out there that we can't test all the plugins with our themes. We are not aware of conflict with Sonaar theme and other third party plugins. If you have an issue, let us know.

For the "same critical error" , please provide me access to your ftp so we can check your error.log.

Im confused, 

which sonaar plugin in add on templates?

There is no sonaar plugin in add on templates.

We have the Sonaar themes,

We have MP3 Audio Player Pro plugin,

We have Elementor Templates Kit.

If you mean that you cant install the Elementor Templates Kit , see instruction below. If not, please elaborate because im confused on what you are trying to do.

To import the Elementor Templates Kit:

1. Download the elementor-templates-kit-by-sonaar.zip at https://sonaar.io/login (Under My Account > Downloads)

2. Login to your WordPress dashboard.

3. Make sure Elementor Page Builder plugin is installed and activated. If it's NOT installed, go to WP-Admin > Plugins > Add New and search for Elementor.

4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot: https://d.pr/i/saZbBO

5. Import the file called "elementor-templates-kit-by-sonaar.zip"

6. Your imported template will now be displayed in your Templates list.

7. To use and insert templates into the page builder, read this article from Elementor Documentation: https://docs.elementor.com/article/60-library

Please give me access to your FTP

Why you renammed folder theme for themesdb ? this will corrupt your wordpress website. Wordpress needs to have the folder called themes.

I rennammed it to themes for you, now we can see your website.

All the templates are installed: https://d.pr/i/n4vuJf

Enjoy

You are welcome Tyrone