I attempt install via Tools > Demo Content Install. I click "Install" and "OK" to the warning. I've done this several times, changing PHP Config max_input and max_execution--I've had the download process even get near the very end before throwing the error, so it's not throwing that error at the same time. Here is the error: "The execution failed. Please check error.log." I have set up WP debug.log in WP-Content and script in the WP-Config. I'm not getting any error logs there. I have also watched the tutorial for manual install of Demo Content, but I don't have an .XML in my .Zip package available to me for download. Please help.
who is your webhosting ? It seems that there is an issue with it but its very difficult to find out as we dont have much infos..I suspect a times out from the server.
Here are 2 different error message I have:
2 mins ago Archive Unzip: The execution failed. Please check error.log 37 mins ago Files Export: The execution failed. Please check error.log
However in the error.log, there's no information about these error so its very hard to trace.
I notice that you are using Lightspeed server with PHP 7.4.1. We did not tested it with this new version of PHP but the thing is a lot of our user already use php 7.4.. So that is weird.
i recommend maybe that you use PHP 7.3 or maybe try with a different hosting. I strongly recommend CloudWays as one of the best Web hosting in the world right now. It's a very good host and cheap too. They specialize in WordPress and the customer support is exceptional and free ! check it out: http://sonaar.io/go/cloudways
Hosting is with Hostinger. Web server is Litespeed, which I'm seeing has some problems with timing out backup with Wordpress. I tried some of the fixes I found and nothing worked. Might have to take the bksaints.com domain to another host and see how it goes. Thanks for the help.
I attempt install via Tools > Demo Content Install. I click "Install" and "OK" to the warning. I've done this several times, changing PHP Config max_input and max_execution--I've had the download process even get near the very end before throwing the error, so it's not throwing that error at the same time. Here is the error: "The execution failed. Please check error.log." I have set up WP debug.log in WP-Content and script in the WP-Config. I'm not getting any error logs there. I have also watched the tutorial for manual install of Demo Content, but I don't have an .XML in my .Zip package available to me for download. Please help.
Hi,
Please provide me access to your wp-admin and FTP and I will manually install the theme demo for you
Thanks,
Max from the Sonaar.io Crew
Hi Jason,
who is your webhosting ? It seems that there is an issue with it but its very difficult to find out as we dont have much infos..I suspect a times out from the server.
Here are 2 different error message I have:
2 mins ago Archive Unzip: The execution failed. Please check error.log
37 mins ago Files Export: The execution failed. Please check error.log
However in the error.log, there's no information about these error so its very hard to trace.
I notice that you are using Lightspeed server with PHP 7.4.1. We did not tested it with this new version of PHP but the thing is a lot of our user already use php 7.4.. So that is weird.
i recommend maybe that you use PHP 7.3 or maybe try with a different hosting. I strongly recommend CloudWays as one of the best Web hosting in the world right now. It's a very good host and cheap too. They specialize in WordPress and the customer support is exceptional and free ! check it out: http://sonaar.io/go/cloudways
Thanks,
Max from the Sonaar.io Crew
Hosting is with Hostinger. Web server is Litespeed, which I'm seeing has some problems with timing out backup with Wordpress. I tried some of the fixes I found and nothing worked. Might have to take the bksaints.com domain to another host and see how it goes. Thanks for the help.
JB
Alright, let me know Jason
Thanks,
Max from the Sonaar.io Crew
Maxime,
Tried it on SiteGround and installed just fine. There's an issue with Hostinger and/or Litespeed web host I'd wager. Thanks for your rapid support!
JB
Awesome Jason ! You've nailed it.
If you have questions, let me know
Thanks,
Max from the Sonaar.io Crew