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  Public Ticket #2287275
Installing Theme
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  • David started the conversation

    Hello, I just bought your theme package and am trying to install it. This is the error I get when I activate the theme:

    "Theme could not be resumed because it triggered a fatal error.

    ERROR: This theme failed to load properly and was paused within the admin backend."


    Please help, thank you! 

  •  1,114
    Max replied

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   David replied privately
  •  1,114
    Max replied

    Hi,

    could you please give me also access to your FTP?

    Thanks,


    Max from the Sonaar.io Crew

  •   David replied privately
  •  1,114
    Max replied

    Alright, fixed.


    I have deactivated the MP3 Music Player by Sonaar which caused the conflict with the theme because with the theme, that plugin is already built-in. you dont need it.

    Now, I see that you have a lot of content on your website. 

    What I always recommend when using a new wordpress theme is to develop the "new" website on a staging server. By doing this, your existing website will continue to run, and you will have all the time you want to develop/design the new website on your staging server. When you are ready to launch your new website, you will just have to point your domain name to the staging server so it becomes your new "live" server.

    You can learn more about our theme and watch video tutorials to get started here: https://sonaar.io/video-tutorials/


    Thanks,


    Max from the Sonaar.io Crew

  •  667
    Alexandre replied

    Hello David,


    You theme is installed, 

    Thanks,


    Alexandre from the Sonaar.io Crew

  • David replied

    Hello, I have a few more questions. How do I change the favicon? How do I change the main background image of the mountains on the home page? There is no contact form on the contact page even though I imported the demo content, what do I need to do to get the contact form? Thank you! https://www.sweetlandmusic.com

  •  667
    Alexandre replied

    Hello David, 

    1)To change the FavIcon, please go to wp-admin>appearance>customize>site indentity.

    2)Please select the first section and click on the style tab. https://d.pr/i/78CkVN

    3) have you installed the Contact Form 7 plugin through wp-admin>appearance>install plugins?
    If you have already did, please provide a login credential to the wp-admin.

    Thanks,


    Alexandre from the Sonaar.io Crew