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  Public Ticket #2296364
Importing Feed
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  • James started the conversation

    Unable to import podcast feed. Everything was working fine with importing the show using CRON events. Now, I can't import my podcast episodes with the importer or using CRON events. I've tried to remove the CRON event and adding it back, clearing the cache, importing the show again, double checking the RSS feed. Nothing seems to work. 

  •  1,114
    Max replied

    Hi,

    do you have any error message?

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •   James replied privately
  •  1,114
    Max replied

    Seems you are using Buzzsrprout.

    On my local computer, I can successfully import your 7 episodes from https://feeds.buzzsprout.com/720648.rss

    Your server does not seems to be able to pull the most recent episode tho.

    I dont know if its related, but last week, one of our customer had the same issue. We discovered after several exchange with one of the Buzzsprout developers that Buzzsrprout blacklisted her web server for an unknown reason. They have unblocked her from their CDN and now she can import every episodes. You should contact Buzzsprout about this issue. 

    When you contact buzzsprout, make sure to give them your server IP.

    Regards,


    Thanks,


    Max from the Sonaar.io Crew

  • James replied

    Thank you! I will contact Buzzsprout. I appreciate the quick response.