I had this issue before, I can't remember how I solved it. None of the players on the site will play my podcast episodes. I tried clearing the cache and I turned off the Spectrum Analyzer. Any help will be appreciated.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.
I deactivated all of the plugins except for Elementor, Elementor Sonaar Addon, Essential Grid, and Slider Revolution, but the player still isn't playing.
Alexandre, I used Chrome, Opera, and Vivaldi. I found a temporary fix for the issue on the page that you mentioned. However, the issue now is on the home page and the latest episode. I'll leave a link to both pages below.
Face palm. I can't believe I didn't try that. Everything works now. Thanks for the amazing customer service that you all offer, even with stupid questions like this one. Everything works fine now. I appreciate you.
Awesome! Happy we could help you out! BTW, if you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word.
I had this issue before, I can't remember how I solved it. None of the players on the site will play my podcast episodes. I tried clearing the cache and I turned off the Spectrum Analyzer. Any help will be appreciated.
Hi,
It looks like a JavaScript conflict.
Could you try something for me? Please deactivate all your plugins except Elementor Sonaar Addon, Elementor, Essential Grid and Revolution Slider then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.
Tell me how it goes.
Thanks,
Max from the Sonaar.io Crew
I deactivated all of the plugins except for Elementor, Elementor Sonaar Addon, Essential Grid, and Slider Revolution, but the player still isn't playing.
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
Hi,
the track does not play because your stream field is empty: https://d.pr/i/MPnExN
Thanks,
Max from the Sonaar.io Crew
Interesting. A few things....
This one does not play either: https://www.radio.theblaregroup.com/podcast/why-james-shannon-started-blare/
the stream is also empty.
Im confused. you dont want the player but you want your track play ??? no possible im afraid.
Thanks,
Max from the Sonaar.io Crew
Odd, it just played for me. I'll check again.
Sorry about the confusion. I wanted the tracks to play in the sticky widget only, and also on the player on the home page.
I'll add the streams back and see if it works. I can live with that if it does. I'll test it out.
ok
Thanks,
Max from the Sonaar.io Crew
I added all of the streams. However, the most recent episode (https://www.radio.theblaregroup.com/podcast/why-james-shannon-started-blare/) isn't playing . I also assume that is the reason that the player on the home page isn't playing either.
Hello James,
The audioplayer works on https://www.radio.theblaregroup.com/podcast/why-james-shannon-started-blare/on my device.
Please confirm you still have the issue? Which browser are you using?
Thanks,
Alexandre from the Sonaar.io Crew
Alexandre,
I used Chrome, Opera, and Vivaldi. I found a temporary fix for the issue on the page that you mentioned. However, the issue now is on the home page and the latest episode. I'll leave a link to both pages below.
The home page: https://www.radio.theblaregroup.com
The only page not working now: https://www.radio.theblaregroup.com/jacky-rom
Hi,
make sure to clear your cache, here, everything is working and I can hear the podcast both on the homepage and your episode pages.
I dont see any issues.
Thanks,
Max from the Sonaar.io Crew
Face palm. I can't believe I didn't try that. Everything works now. Thanks for the amazing customer service that you all offer, even with stupid questions like this one. Everything works fine now. I appreciate you.
Awesome! Happy we could help you out! BTW, if you have a moment, I would very much appreciate if you could quickly rate our theme 5 Stars, just to help me spread the word.
Simply click here https://www.trustpilot.com/evaluate/sonaar.io, hit 5 stars and you're done.
Thank you so much! I appreciate !!
Thanks,
Max from the Sonaar.io Crew