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  Public Ticket #2308795
Add On Templates Will Not Install
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  • Juan Kurtis started the conversation

    I am trying to install the Elementor Template Kit. When I downloaded the file, it saved as a regular folder on my laptop. It did not  save as a zip file, therefore I can only add each template individually.

    When I tried to create a zip file out of the parent folder and import it into Wordpress, I received an error stating, "Invalid File".

  •  1,114
    Max replied

    Hi,

    upload the file you have directly downloaded..do not unzip the file or zip files on your computer, that wont work,

    To import the templates:

    1. Download the templates kit file at https://sonaar.io/login (Under My Account > Downloads)

    2. Login to your WordPress dashboard.

    3. Make sure Elementor Page Builder plugin is installed and activated. To install it, go to WP-Admin > Plugins > Add New and search for Elementor.

    4. Go to Templates > Saved Templates and click the Import Templates button. See screenshot: https://d.pr/i/saZbBO

    5. Import the file called "elementor-templates-kit-by-sonaar"

    6. Your imported template will now be displayed in your Templates list.

    7. To use and insert templates into the page builder, read this article from Elementor Documentation: https://docs.elementor.com/article/60-library



    Thanks,


    Max from the Sonaar.io Crew

  • Juan Kurtis replied

    Hey Maxime,

    I've followed your instructions and I'm stuck at Step 5. 

    I'm on a MacBook Pro. I've tried Safari and Chrome. I downloaded the file. To be clear, the file type downloaded was a folder, not a file. The folder was not zipped. 

    When I follow the instructions to import, I click on "elementor-templates-kit-by-sonaar" but it doesn't give me the "import" option. It only gives me the "choose" option. I click on choose and it only opens the file to the 114 files within the folder. 

    Does that mean I have to import all 114 items individually? Am I missing something?

    Please help. Thanks


  •  1,114
    Max replied

    My guess of your issue is that if the file you download is a folder, it's because your computer automatically unzip the file you download, or you double click on that file which unzip the file automatically.

    Could you please provide me access to your wp-admin and I will import the templates for you.



    Thanks,


    Max from the Sonaar.io Crew

  •   Juan Kurtis replied privately
  •  1,114
    Max replied

    And what is your website address?

    Thanks,


    Max from the Sonaar.io Crew

  •   Juan Kurtis replied privately
  •  1,114
    Max replied

    Hi,

    you server times out when we import the templates because there is a lot of template to import and your server times out after 30 seconds. This settings can be changed. Please contact GoDaddy support and tell them to change PHP's Max execution time value to 600 instead of 30. This is the setting im talking about https://d.pr/i/PeuHNE


    let me know when its done.

    Thanks,


    Max from the Sonaar.io Crew

  • Juan Kurtis replied

    Hi Maxime,

    I believe all of the templates were added. I can now see them in my theme.


    Do I still need to increase the PHP time limit if the issue is resolved?

  •  1,114
    Max replied

    no you dont need to increase it if the issue is resolved

    Thanks,


    Max from the Sonaar.io Crew