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  Public Ticket #2338179
Essential Grid YouTube Not Updating Recent Videos
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  • Seth started the conversation

    Hello,

    I have refreshed my YouTube API, cleared the cache in global settings, and made a totally new API & am just wanting to show most recent upload in succession.  It seems the videos are stuck in the older, current order.

    I attached a screenshot of my current settings.

    All  help is much appreciated.



    Attached files:  Screen Shot 2020-03-25 at 12.53.47 PM.png

  •   Max replied privately
  •   Seth replied privately
  •   Max replied privately
  •   Seth replied privately
  •  388
    Max replied

    Hi,

    could you please also give me your license key API ? I see that you have not activated the sonaar theme.

    Waiting to hear from you

    Thanks,


    Max from the Sonaar.io Crew

  • Seth replied

    It's not recognizing my email address.

    I've tried all email addresses it could be and doesn't recognize any of them. 

    But I am signed in to the stechdj457@gmail.com address on here.

    Attached files:  Screen Shot 2020-03-26 at 10.30.04 AM.png
      Screen Shot 2020-03-26 at 10.30.15 AM.png

  •  388
    Max replied

    Hi,

    Perhaps you can check your old emails and see with which email you have registered at sonaar.io 

    I dont have any username with stechdj457@gmail.com

    Thanks,


    Max from the Sonaar.io Crew

  • Seth replied

    It may have been made with an email of a friend who helped me start the website. 

    Is there a way to register a new email and purchase a license?

    thanks.

  •  388
    Max replied

    Sure, 

    You have 3 options to buy Sonaar

    -> Single Theme: Allow you to access to 1 theme's demo and install it on 1 website only. You get 1 year of support and 1 year of theme updates.

    -> All Themes: Allow you to access to ALL our theme's demo and install it on unlimited website. You will also have access to all our future theme's demos that we gonna release through the year. You get 1 year of support and 1 year of theme updates. Price is $89 per year. 

    -> Lifetime Membership: Allow you to access to ALL our theme's demo and install it on unlimited website. You will also have access to all our future theme's demos. You get lifetime support and lifetime theme updates. Price is only $175 and it's a one-time payment.

    You can buy sonaar from here: https://sonaar.io/pricing/

    Let me know when its done and it will be a pleasure to assist you

    Thanks,


    Max from the Sonaar.io Crew

  • Seth replied

    What if the theme is already installed, would I need to buy and download it again just to receive support?

  •  388
    Max replied

    You need to have an active license to get support. You dont need to redownload and reinstall it...

    You only need the license key.


    Thanks,


    Max from the Sonaar.io Crew