Okay
  Public Ticket #2340899
Installing Pro player breaks the entire website
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  • James E Scollard started the conversation

    Installed the MP3 player pro version per the email instructions:

    1. install the free plugin (conflict because I am using your theme and its already included, so I had to deactivate it...)

    2. install the pro plugin

    3. 301 redirects, website down, here is the error:

    96.70.12.157:50491] AH01071: Got error 'PHP message: PHP Fatal error:  Uncaught Error: Cal
    l to undefined method sonaar_Music::get_option() in /opt/bitnami/apps/wordpress/htdocs/wp-c
    ontent/plugins/sonaar-music-pro/public/class-sonaar-music-pro-public.php:105 Stack trace:
    n#0 /opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-hook.php(288): Sonaar_Music_Pro
    _Public->enqueue_scripts('') #1 /opt/bitnami/apps/wordpress/htdocs/wp-includes/class-wp-ho
    ok.php(312): WP_Hook->apply_filters(NULL, Array) #2 /opt/bitnami/apps/wordpress/htdocs/wp-
    includes/plugin.php(478): WP_Hook->do_action(Array) #3 /opt/bitnami/apps/wordpress/htdocs/
    wp-includes/script-loader.php(2670): do_action('wp_enqueue_scri...') #4 /opt/bitnami/apps/
    wordpress/htdocs/wp-includes/class-wp-hook.php(288): wp_enqueue_scripts('') #5 /opt/bitnam
    i/apps/wordpress/htdocs/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Ar
    ray) #6 /opt/bitnami/apps/wordpress/htdocs/wp-includes/plugin.php(478): WP_Hook->do_action
    (Array) #7 /opt/bitnami/apps/wordpress/htdocs/wp-includes/general-te...'

  • James E Scollard replied

    Removed all plugins from the DB:


    UPDATE wp_options SET option_value = '' WHERE option_name = 'active_plugins';


    site back up.  enabled them all back except yours and everything is back up and running.

  •  1,103
    Max replied

    Great... Still need help?

    Thanks,


    Max from the Sonaar.io Crew

  • James E Scollard replied

    Well, if there is a way to use the audio player without breaking the website, that would be cool.  Otherwise, I will probably need a refund... It is a problem with the paid version after all.  Any ideas?


    Thanks.

  •  1,103
    Max replied

    Hi

    I'm confused.. The issue you have is because you are trying to activate the mp3 player pro with our theme. 

    Our theme already has a built in mp3 audio player pro. So you cannot use the stand alone mp3 player pro with our theme's built in mp3 player. It will create a conflict. 

    Is there a reason why you want to use the stand alone mp3 player with our sonaar theme? 

    Thanks,


    Max from the Sonaar.io Crew

  • James E Scollard replied

    I didnt realize it already had the pro version.  Apparently I bought it not knowing it was already included.  I must have missed that somehow.

  •  1,103
    Max replied

    No worry James!

    Thanks,


    Max from the Sonaar.io Crew

  • James E Scollard replied

    I just bought it this weekend.  Can I get a refund?

  •  1,103
    Max replied

    Yes, I just refunded the item.


    Thanks,


    Max from the Sonaar.io Crew