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  Public Ticket #2347152
Sound glitching, cracking somethings
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Comments

  • Tadas started the conversation
    April 2, 2020 at 10:46am

    Hello there, 

    My client is DJ/Producer and he is upset about sometimes glitching and cracking sound on website i have developed for him with sonnar theme.

    How it's possible to solve this problems?

  •  1,103
    Max replied
    April 2, 2020 at 12:50pm

    Hi,

    where can I experience the sound glithching ? Also, please tell me on which browser and platform do you experience the issue?

    Thanks,

    Max from the Sonaar.io Crew

  • Tadas replied
    April 2, 2020 at 1:35pm

    Have checked, sound glitching problems occurs on iOS safari and Google Chrome,  iphone safari browser. 
    On windows seems fine.

  • Tadas replied
    April 2, 2020 at 2:08pm

    Checked again with windows firefox and chrome browser, same issue regarding the sound .

  •  1,103
    Max replied
    April 2, 2020 at 2:20pm

    Whats the bitrate of the MP3 ? are you using Bluetooth or wifi speaker/headphone?

    Do you have same issue with our theme demo on our website?

    Also, please install this use this file in one of your playlist and let me know if you have the same issue: https://d.pr/a/u9E0ZX

    Thanks,

    Max from the Sonaar.io Crew

  • Tadas replied
    April 2, 2020 at 2:24pm

    It's MP3 FILE 44.100, i'm using computer speaker, phone speaker when using phone. I have issues on live working site.

    Okay i will check with this file.

  •  1,103
    Max replied
    April 2, 2020 at 6:48pm

    thanks, let me know

    Thanks,

    Max from the Sonaar.io Crew

  • Tadas replied
    April 3, 2020 at 6:37am

    Seems like now everything works good. 
    Strange, with new tracks i have uploaded no glitches, just with old ones

  •  1,103
    Max replied
    April 3, 2020 at 1:19pm

    excellent.


    Thanks,

    Max from the Sonaar.io Crew

  • Tadas replied
    April 7, 2020 at 9:12am

    Unfortunately glitches still happends. 

    And i have found exactly when, it's when track plays which has lots fast playing at the begining. glitches happens at 2nd or 3rd second of playing, sometimes  after as well. 

    How it's posible to fix it? My client upset about this situation..

  •  1,103
    Max replied
    April 7, 2020 at 1:50pm

    Do you have same issue with our file? Make sure to use the same encoding as the file I sent you

    Please encode your mp3 with 128kbps maybe. MP3 glitches are caused by high-rates mp3 that the bandwidth cant seems to handle. 

    Thanks,

    Max from the Sonaar.io Crew

  • Tadas replied
    April 7, 2020 at 3:31pm

    Yes, it seems like worked this time! Thanks