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  Public Ticket #2349206
Broken links / dynamic thumb
Closed

Comments

  • Sean started the conversation

    Hello,

    1) I am having a difficult time getting the pro player to work on my website.
    Here are my steps. 

    1. installed Sonaar mp3 player and activated

    2. installed Sonaar mp3 player and activated

    3. inputed site url into Sonaar website activation portal

    4. created new playlist, linking to existing mp3 files

    5. set playlist cover image

    6. published playlist ("TEST 3")

    7. uploaded elementor templates

    8. created new page : http://www.seanhagerty.com/player1

    9. entered elementor editor

    10. clicked add template

    11. clicked "insert" for "Player 001" template

    12. clicked "yes" for "Import Document Settings"

    13. clicked player to edit music player settings

    14. clicked "PUBLISH"

    15. back to page edit

    16. select "TEST 3" under "MP3 Audio Player" tab

    17. select Update


    Player isn't working, all links are broken. Sticky player doesn't show.


    2) Is it possible to have a dynamic thumbnail that changes with each track? 


  •  1,114
    Max replied

    Hi,

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    Also, it looks like a JavaScript conflict.

    Could you try something for me? Please deactivate all your plugins except the 2 MP3 audio player plugin (free and pro) then see if the issue persists. If not, please reactivate your plugins one by one and see which plugin can cause the conflict.

    Tell me how it goes.


    Thanks,


    Max from the Sonaar.io Crew

  •   Sean replied privately
  • Sean replied

    Hello,

    I tried what you suggested and discovered that WPBakery Page Builder was the culprit. 

    Deactivating that plugin ruins my entire website.


    Also following up regarding a dynamic thumbnail. Is that possible?

  •  1,114
    Max replied

    I dont think the issue is WPBakery but more your QODE plugins which breaks WPBakery which breaks our plugin. When you deactivate WPBakery, QODE does not break it (because its deactivated), thus our plugin work. Please check with QODE author.

    See screenshot https://d.pr/i/cdSVEZ

    Thanks,


    Max from the Sonaar.io Crew

  • Sean replied

    Got it.

    It was : "Responsive Lightbox & Gallery"


    Is there a way for the thumb image to change with each track?

  •  1,114
    Max replied

    You can only have 1 cover per playlist. but you can have multiple playlist in 1 player.

    so if you want to have multiple cover, you need to make multiple playlist

    Thanks,


    Max from the Sonaar.io Crew

  •   Sean replied privately
  •  1,114
    Max replied

    Thank you very much for this kind of message Sean. Its really appreciated.

    stay safe,



    Thanks,


    Max from the Sonaar.io Crew