The mp3 player is not playing from any of the pages on the site. The demo content, or custom created content. We only have 2 plugins that didnt come from sonaar. I turned both off to check for a conflict and still it doesn't work. I inspected the element and the console had this
The AudioContent was not allowed to start. It must be resumed (or created) after a user gesture on the page
Ugh. Namecheap installed it and apparently we can't get rid of it. Migrating the site to another server. It works perfectly there. Thanks for the help guys. You can close this out!
The mp3 player is not playing from any of the pages on the site. The demo content, or custom created content. We only have 2 plugins that didnt come from sonaar. I turned both off to check for a conflict and still it doesn't work. I inspected the element and the console had this
The AudioContent was not allowed to start. It must be resumed (or created) after a user gesture on the page
Thanks for the help in advance.
Hi,
Could you please provide me access to your wp-admin and I will gladly check the issue you have.
Thanks,
Max from the Sonaar.io Crew
You seem to have a weird cache tool on your website: https://d.pr/i/AdMPyC
Its probably activated server-side. Please deactivate this and check if it works.
Thanks,
Max from the Sonaar.io Crew
This is the plugin you must deactivate on namecheap: https://d.pr/i/Ap9ZWD
Thanks,
Max from the Sonaar.io Crew
Ugh. Namecheap installed it and apparently we can't get rid of it. Migrating the site to another server. It works perfectly there. Thanks for the help guys. You can close this out!