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  Public Ticket #2369004
Troubles with my web and renewal
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  • Salvador Bosch started the conversation

    Good morning, I have to question for you:

    - Can you tell me please I I solve a problem I have wit my theme on my web? As you can see when you go to my web page, a message appears at the top of the menu and it disappears.

    - Do I have to pay another year in order to keep using it? When I bought it last year, it was supposed to for life.


    Thanks

  •  1,114
    Max replied

    Hi there,

    1) Please update your theme. We have fixed this issue in our last theme update. How do I update my theme ?

    2) This product is a one-time fee and you can use it for lifetime. It also includes 1 year of updates and support. After 1 year, you will be able to renew for 1 additional year of update and support. If you don't want to renew, you can cancel your subscription at any time.

    Thanks,


    Max from the Sonaar.io Crew