Okay
  Public Ticket #2370196
Mobile View
Closed

Comments

  • kevin started the conversation

    Please view the website from mobile. When you click on a product, the page locks and will not let me scroll freely. How do I make my theme more mobile friendly?

  •  1,114
    Max replied

    I will need to check with one of our senior dev for this, it seems an issue when using a background image.

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.

    Thanks,


    Max from the Sonaar.io Crew

  •  1,114
    Max replied

    Ok, we think we have fixed the issue. please check


    Thanks,


    Max from the Sonaar.io Crew

  • kevin replied

    Its working good thanknk you!

  • kevin replied

    When my customer tries to checkout it says error with the zip -  code

    When multiple customers enter the website it says too many users are trying to gain access


    What can I do to fix?

  •  1,114
    Max replied

    Hi,

    For the error with zip code, is your ecommerce is set correctly? Whats the exact error message? Have you tried to google it to see if someone has the same issue has you, sometimes you can get a really quick answer,, thats the first thing i'd do.

    For the other error message telling you that "too many users are trying to gain access", i'd do the same thing, OR, contact your web hosting immediateley as this seems more an issue with your server than your wordpress template.

    Thanks,


    Max from the Sonaar.io Crew

  • kevin replied

    Good idea thank you!

  • kevin replied

    I talked to web hosting and they said I should reach out to the theme developer because I tried to talk to them they, and they helped me with the zip code error but not the 429 error. Every time I try to check out with mobile it says 429 too many requests. They continue to recommend I use a more compatible theme, but I really like the sonaar theme. Will you please help me with this 429 too many requests error? Is this common with karbones?

  • kevin replied

    nevermind I got it working it was the amp plugin and the woo commerc services plugin causing the problems whole time