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  Public Ticket #2374214
can not upload some mp3 music
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Comments

  • Matthew Bertrand started the conversation
    April 23, 2020 at 4:07pm

    Hello, 

    I am getting an error when I try to upload mp3 files to my site I am trying to build. 

    I attached an image of the error. I am not sure what the problem is. It allows me to upload some mp3 and not others. I thought it was due to size but I uploaded larger ones then smaller ones would not upload. 

  •  1,114
    Max replied
    April 23, 2020 at 4:14pm

    Hi,

    This is a server issue. You should check this directly with your hosting provider. In fact, if you disable your plugin, you will have the same issue.



    Thanks,

    Max from the Sonaar.io Crew

  • Matthew Bertrand replied
    April 23, 2020 at 6:13pm

    Hi Maxime, 

    Have you scene this before though? Do you know what I can tell godaddy who is my hoster. Do you have anything I can tell them so they can help? 

    They said that anything you can tell them would help...

  •  1,114
    Max replied
    April 23, 2020 at 7:34pm

    I never see this before. Show them the screenshot you just shown me.

    Thanks,

    Max from the Sonaar.io Crew

  • Matthew Bertrand replied
    June 11, 2020 at 10:30pm

    In case someone else has problem I figured out how to fix. I just used online converter and re converted my file from mp3 to mp3. the new mp3's worked. no clue why.