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  Public Ticket #2385110
Elementor sonaar addons won't install
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  • DavidU started the conversation
    May 1, 2020 at 3:54pm

    Hi I just bought the CastoPress theme, which I found very well designed. Acutally I can't use the Podcast listing, and the main page has none of them, probably because of this :

    Downloading installation package from http://assets.sonaar.io/plugins/elementor-sonaar-addons.zip…
    Download failed. Forbidden
    Plugin not activated. A higher version of Elementor Sonaar Addons is needed for this theme. Please update the plugin.

    Version suggested is 1.9, but I can't install it. Any idea ?
    Thank you,


    Very kind regards,


    David

  •  1,103
    Max replied
    May 1, 2020 at 4:00pm

    Hi,

    Could you please try again? permissions was incorrectly set on our side due to an update last night but I think i've fixed the issue.

    If it does not work, please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  • DavidU replied
    May 1, 2020 at 4:05pm

    Thank you very much ! Everything is now in order. That's a very efficient way to solve a problem :)

  •  1,103
    Max replied
    May 1, 2020 at 4:25pm

    You are welcome

    Thanks,

    Max from the Sonaar.io Crew