Okay
  Public Ticket #2386176
troubleshooting demo importer AND Music
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  • Tim started the conversation

    I am encountering two problems. 

    The first is that whenever I try to update something on the theme. I'm seeing changes are being applied, but I get an error every time that says that the demo importer license or something has either expired or is inactive?

    I just bought the theme about a week ago and have verified that all of the plugs are installed, and have activated the license on the dashboard.

    The second issue that I'm having is that I can't seem to get the music player to appear or play anything on the page. I have gone to settings and tried to import a Spotify song with a URL but nothing happens when I open the site.

  •  667
    Alexandre replied

    Hello Tim, 
    Could you please provide a login credential to the wp-admin, we will gladly check for the "expired" issue. 

    About the second issue, the sonaar player cant play songs from spotify. Only MP3 files are allowed.

    Thanks,


    Alexandre from the Sonaar.io Crew

  •   Tim replied privately
  •  1,114
    Max replied

    Hi,

    Ok event page can now be edited. the issue was because it was set as a event list template and not a default page in page attribute. you should be fine now.

    for the theme option save, it should also work. I deactivate the plugin Page Optimize which was preventing you to save the option. I dont recommend that you use this plugin

    Thanks,


    Max from the Sonaar.io Crew

  • Tim replied

    Hi,

    Thanks Maxime!