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  Public Ticket #2387773
Some Songs will not work on IOS
Closed

Comments

  • Aaron started the conversation
    May 4, 2020 at 3:18am

    I've been building a website for my clients, and we are using your mp3 player plugin.

    One of my clients is using an iPad and a few songs are not working on the playlist.

    All of the songs are working fine on my desktop computer and with android using google chrome.

    I switched over to an iPhone 8 and using chrome app I found a few of the most recently added songs (towards bottom of the playlist) will crash the whole webpage when selected to play.

    Any clue why IOS is having issues?


  •  1,103
    Max replied
    May 4, 2020 at 4:23pm

    Hi,

    this will be fixed in our next plugin update this week. stay tuned.

    Thanks,

    Max from the Sonaar.io Crew

  •   Aaron replied privately
  •  1,103
    Max replied
    May 10, 2020 at 3:26pm

    Please go to wp-admin > MP3 Player > Settings and hit save.

    Message will disappear.

    Thanks,

    Max from the Sonaar.io Crew

  •   Aaron replied privately
  •  1,103
    Max replied
    May 11, 2020 at 2:46am

    Hi, 

    Are you using the Synthetic Soundwave in wp-admin > mp3 player > settings? 

    Make sure you do. 


    If it still does not work, please explain me how to reproduce your issue on my end. 

    Thanks,

    Max from the Sonaar.io Crew

  • Aaron replied
    May 14, 2020 at 12:33am

    I switched it from dynamic to synthetic. Having it tested now.

  •  1,103
    Max replied
    May 14, 2020 at 1:14pm

    good. let me know

    Thanks,

    Max from the Sonaar.io Crew

  •   Aaron replied privately
  •  1,103
    Max replied
    May 14, 2020 at 10:40pm

    Hi, 

    Could you please provide me access to your wp-admin and I will gladly check the issue you have.


    Thanks,

    Max from the Sonaar.io Crew

  •   Aaron replied privately
  •  1,103
    Max replied
    May 18, 2020 at 7:41pm

    Hi,

    Perhaps try to reduce the number of playlist/tracks per playlist on page and separate them in different pages..perhaps the ipad is not strong enough to support media elements + the soundwave. I cant reproduce it

    Thanks,

    Max from the Sonaar.io Crew