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  Public Ticket #2398867
MP3 player
Closed

Comments

  • Henry started the conversation

     MP3 Player on the promote theme not working using mobile.

  •  1,114
    Max replied

    If i go to your website with my android (and iphone), i can hear the song if I click play.

    can you elaborate on how to reproduce your issue?

    Thanks,


    Max from the Sonaar.io Crew

  • Henry replied

    When I click play on the front page it's not working on my phone. I'm using android.

  •  1,114
    Max replied

    Here it plays. see video i have recorded: https://d.pr/v/HO0pfk

    Which browser are you using? 

    Make sure to clear your mobile browser cache maybe.

    Thanks,


    Max from the Sonaar.io Crew

  • Henry replied

    Hey, I have tried everything the player is still not working, please is there any other solution? The attached screenshot shows the player when clicked to play but nothing is working.

  •  1,114
    Max replied

    Could you please try with another phone? if it does not work, please record your screen so i can see what you are doing because i really cannot reproduce the issue on my end and I have tried with 3 different mobile phone.


    Thanks,


    Max from the Sonaar.io Crew