1. Perhaps you can chat with the godaddy support and tell them to raise max_execution_time to 600? Your hosting provider is the best person to help you with server setup and settings.
2. Once your server is set correctly, you should be able to import any theme demos using our automated import tools.
3. The support is managed through ticksy.com panel, a third party help desk software. The account you have open on Sonaar.io is for the theme license key, downloads and billing.
1. Apex demo content is too large for upload and GoDaddy is difficult in increasing parameters.
2. Will this type of request/contact be required for all of your themes?a
3. Why did I have to register for support after creating an account during purchase?
Hello Earl,
1. Perhaps you can chat with the godaddy support and tell them to raise max_execution_time to 600? Your hosting provider is the best person to help you with server setup and settings.
2. Once your server is set correctly, you should be able to import any theme demos using our automated import tools.
3. The support is managed through ticksy.com panel, a third party help desk software. The account you have open on Sonaar.io is for the theme license key, downloads and billing.
If you have any questions, let me know.
Thanks,
Max from the Sonaar.io Crew