Okay
  Public Ticket #2429882
Error after demo theme installation
Closed

Comments

  • Julius started the conversation

    Hey Sonaar Community,

    after trying to install a demo theme, there is a field saying "The execution failed. Please check error.log" popping up. The website then has the new theme design, but it has many bugs and a wordpress update has to be installed.

    I installed the theme manually via FTP. Is there anyone, who can help me out with that? Thanks.

  •  667
    Alexandre replied

    Hi Julius, 
    Please go to wp-admin>theme options
    And click on "save change"
    Go to wp-admin>settings>general
    And verify address url here https://d.pr/free/i/iOUwH3
    If you are using HTTPS, dont forget to add it here too. 

    If the issue persist, please disable all plugins except elementor, slider revolution, Essential Grid and sonaar elementor add-on. 
    Most of time, issue are caused by one of third part plugins activated. If the issue disapears, this confirm one of those plugin causes the issue. In this case, enable each plugins one per one to find which one is guilty.

    If you still need our assistance, please provide a login credential to the wp-admin

    Thanks,


    Alexandre from the Sonaar.io Crew