Are you using WPEngine? WPEngine often has this kind of weird issue but dont worry. Which theme do you want to import? I can send you the demo content file so you can manually import it. that will save you tons of time.
To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup if it does not exist), then go to WP-Admin > Tools > Backup, select the file you have uploaded and click restore
This will completely replace/overwrite your existing website with the theme demo. It's the best way to get started.
It's really frustrating that you didn't just help resolve my issue when you saw it.
I've worked in customer service with SLA's and you never wait till the end of the day to reply to a customer without trying to provide some sort of resolution.
Now I have to wait another day to get the theme I've just bought to work.
Hi,
I am attempting to install the demo content, but am receiving the error:
"The execution failed. Please check error.log"
Thank you for any help.
Are you using WPEngine? WPEngine often has this kind of weird issue but dont worry. Which theme do you want to import? I can send you the demo content file so you can manually import it. that will save you tons of time.
Thanks,
Max from the Sonaar.io Crew
Hi Maxime,
Thank you for the quick reply - I'm trying to get this site up by tomorrow!
Yes, I am using wpengine.
If you could send that demo content file that would be great.
Thanks again,
-Jeff
For which theme demo exactly?
Thanks,
Max from the Sonaar.io Crew
Here is the file for the theme demo :
Prodigy: https://d.pr/f/BkHngM
Studio: https://d.pr/f/hpaeQy
Symphony: https://d.pr/f/Gh4Hp3
To import a theme demo manually, upload (by FTP or Filemanager) demo.zip in folder /wp-content/uploads/fw-backup (create fw-backup if it does not exist), then go to WP-Admin > Tools > Backup, select the file you have uploaded and click restore
This will completely replace/overwrite your existing website with the theme demo. It's the best way to get started.
Thanks,
Max from the Sonaar.io Crew
Excellent! Thank you, I will try that.
I'm having the same issue with Podcastr theme.
It's very concerning that on day one we have to contact support.
Hello Seth,
We understand your worries. If you need assistance, we will do our best.
Thanks,
Alexandre from the Sonaar.io Crew
I do, can you please help me?
How can we resolve this issue?
It's really frustrating that you didn't just help resolve my issue when you saw it.
I've worked in customer service with SLA's and you never wait till the end of the day to reply to a customer without trying to provide some sort of resolution.
Now I have to wait another day to get the theme I've just bought to work.
@Seth I have answer your ticket.
Thanks,
Alexandre from the Sonaar.io Crew