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  Public Ticket #2468301
apparent failure in Windows 8, 10, IE 11
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  • Dan started the conversation
    July 9, 2020 at 6:53pm

    Apparent failure of MP3 Music Player in Windows 8 and 10, with IE 11

    MP3 Music Player is BLANK, does not appear on page/screen for both single-song and multi-song album playlists on Windows 8 and 10 running IE 11 in 

    https://kaufmanandperri.com/

    Wordpress 5.4.2

    built with Elementor Pro version 2.10.2 installed

  •  1,103
    Max replied
    July 9, 2020 at 8:53pm

    Hi Dan,

    sorry, we dont support Internet Explorer anymore..We only support edge now.

    However, if we receive more user request about it, we will check what we can do and add this to our roadmap.



    Thanks,

    Max from the Sonaar.io Crew

  • Dan replied
    July 9, 2020 at 10:03pm

    Thank you Maxine,

    Do you know if there is a method, such as a plugin, that can detect the browser and “IF IE” to load an alternate music player plugin?

    Or if not do you know of any other workarounds to the problem?

    Not looking to you for details of how...just guidance to finding a solution. 

    Thanks 

  •  647
    Alexandre replied
    July 10, 2020 at 2:00pm

    Hi Dan, 

    We dont have any work around. But are you aware IE has less than 2% of the global browser market. And its market part will continue to fall. Sorry if we cant help.

    Thanks,

    Alexandre from the Sonaar.io Crew