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  Public Ticket #2509427
Essential Grid Instagram Display Order
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  •   Roman started the conversation
  •   Roman replied privately
  •  667
    Alexandre replied

    Hello Roman,

    Thanks to have keeping us informed about your issue. I m glad it is fixed.

    Thanks,


    Alexandre from the Sonaar.io Crew

  • Roman replied

    Hi Alexandre,

       I have another website that is using the theme, but on this site I cannot see where to update Essential Grid. It used to be in the essential grid section, but now it prompts me to purchase a code registration for premium support to get updates. Do you know how if something changed in the last few days? Is there a code that comes with the Sonaar themes? It would be great to get my grid sort order working on this site too!


    p.s. I just realized that there was an update to the Sonaar Theme. And that fixed it! 

  •  667
    Alexandre replied

    Hello Roman

    Sometimes, plugins will ask you to enter a Licence Key or API Key. Well, you don't need a licence key or API key to activate it. The plugin will still work even if you don't have that licence key.

    The licence key or API key is only used for automatic updates offered by the plugin authors and is available if you purchase the plugin for yourself at codecanyon.net

    Since we include the plugin directly (for free) into our theme, we made sure the plugin is 100% compatible with the theme. If you decide to purchase the plugin license for yourself and update the plugin, the theme might break. 

    We (Sonaar) are responsible to update the pre-packaged plugins that come with our theme. We release plugin updates on a regular basis after testing them and make sure they are 100% compatible with our theme. It's the way it works for every theme that offers third-party plugins packaged into the theme.



    To update Essential Grid to 3.0.3 you need to have sonaar 4.18.4 installed. And go to wp-admin>appearance>install plugins to update Essential Grid.

    Thanks,


    Alexandre from the Sonaar.io Crew